Career Coach & Job-Seekers Advocate

State-of-Iow; Decorah (IA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

IPERS retirement package

Flexible Spending Accounts

Life and long-term disability保险

Employee Assistance Programs and Disoc

Job summary

Iowa Workforce Development (IWD) seeks a Career Planner for the IowaWORKS office in Decorah, Iowa. The position is full-time with a hybrid schedule and after six months of employment, alternate schedules and telework options may be available to support training and performance.

Location is 312 Winnebago St., Decorah, IA, with typical hours 8:00 AM – 4:30 PM, Monday through Friday. The role focuses on customer service, coaching job seekers, and employer engagement to connect people with

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Responsibilities

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), improving the customer experience.
• Provide feedback and potential solutions to team/leadership and assist Veterans on day one.
• Greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.
• Coach and motivate job seekers on all aspects of the job search and assist customers to build personal and job skills for employment.
• Assist customers with resumes and cover letters, and facilitate mock interviews to improve responses.
• Process paperwork for partners and programs; refer customers to workshops and events.
• Facilitate workshops or appointments in-person or virtually and update content as needed.
• Document all services and appointments in the database system and manage related documents.

Education

Bachelor's degree

Job description

Iowa Workforce Development (IWD) seeks a Career Planner for the IowaWORKS office in Decorah, Iowa. The position is full-time with a hybrid schedule and after six months of employment, alternate schedules and telework options may be available to support training and performance.

Location is 312 Winnebago St., Decorah, IA, with typical hours 8:00 AM – 4:30 PM, Monday through Friday. The role focuses on customer service, coaching job seekers, and employer engagement to connect people with