Career Planner

State-of-Iow; Decorah (IA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

IPERS retirement package

Flexible Spending Accounts

Life and long-term disability保险

Employee Assistance Programs and Disoc

Job summary

Iowa Workforce Development (IWD) seeks a Career Planner for the IowaWORKS office in Decorah, Iowa. The position is full-time with a hybrid schedule and after six months of employment, alternate schedules and telework options may be available to support training and performance.

Location is 312 Winnebago St., Decorah, IA, with typical hours 8:00 AM – 4:30 PM, Monday through Friday. The role focuses on customer service, coaching job seekers, and employer engagement to connect people with

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Responsibilities

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), improving the customer experience.
• Provide feedback and potential solutions to team/leadership and assist Veterans on day one.
• Greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.
• Coach and motivate job seekers on all aspects of the job search and assist customers to build personal and job skills for employment.
• Assist customers with resumes and cover letters, and facilitate mock interviews to improve responses.
• Process paperwork for partners and programs; refer customers to workshops and events.
• Facilitate workshops or appointments in-person or virtually and update content as needed.
• Document all services and appointments in the database system and manage related documents.

Education

Bachelor's degree

Job description

Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the IowaWORKS office in Decorah, Iowa.

Position Details

• Location: 312 Winnebago St., Decorah, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

Core Responsibilities

Customer Service and Team Collaboration

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.

• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.

Career Coaching and Customer Support

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers with assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

Employment Services

• Assist customers by answering questions about employment and training opportunities.
• Perform “job matching” referring career opportunities to candidates in the IowaWORKS System.
• Provide appropriate partner referrals and relay current labor market information to job candidates.

Business Services and Employer Engagement

• Provide direct services to businesses for recruitment of employees and provide information and guidance to employers on how to use the IowaWORKS system.
• Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events.
• Provide follow-up contact and services to job seekers and business.
• Utilize case management system for tracking and maintaining employer information.
• Critique and enter job orders and referrals into the IowaWORKSsystem and network with businesses to determine hiring practices and employer needs.

Unemployment Insurance and Re-employment Support

• Connect unemployment claimants with re-employment activities at the AJC.
• Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns.
• Use database systems to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
• Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

Benefits of Working for the State of Iowa

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

The State of Iowa participates in E-Verify;a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a degree in any field.
2. Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
3. A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4. Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.