Career Planner

Dynamic Works Institute; Racine (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Dynamic Works Institute in Racine is seeking a Career Planner to deliver workforce planning services and connect employers with qualified candidates. You will screen applicants for technical and soft skills, guide job seekers to employment and training opportunities, and document case notes throughout the process.

The role emphasizes extreme customer service, collaboration with employers and job seekers, and adherence to program requirements.

Qualifications

• Bachelor's degree required in social services, human resources, communications, business or equivalent.
• Two years' staffing, recruiting, or workforce development experience required; data entry/computer systems experience preferred.
• Strong verbal and written communication, and customer service skills.

Responsibilities

• Screen and assess candidates for technical and soft skills to fit job openings.
• Connect job seekers to open positions and training opportunities to improve employment outcomes.
• Identify qualified candidates for job orders and recruit them accordingly.
• Refer job seekers to resources for barriers and provide career advisement via employment plans.
• Document all interactions with well-written case notes and maintain compliant case management.

Skills

Recruitment experience

Communication skills

Customer service

Data entry

Case management

Market research

Education

Bachelor's degree in Social Services

Job description

Job Description

Job Title: Career Planner

Reports to: Center Manager/Lead

Position Classification: Non-exempt

Office Location: Racine office

Primary Objectives of Position: The Career Planner is responsible for providing employers with the right candidates. The Career Planner also provides integrated workforce planning services to workforce center customers, to assist them with developing, evaluating and implementing plans to find employment and/or employment skills.

Essential Job Functions:

• Help local businesses recruit the best applicants for their jobs by screening and assessing candidates for technical and soft skills to determine suitability and fit for available positions
• Make appropriate connection for job seekers to open positions resulting in employment. Additionally, connect job seekers to opportunities for training and development and other workforce center services to increase opportunities for employment.
• Identify and recruit qualified candidates for assigned job orders.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
• Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Document all customer interactions through well-written case notes.
• Ensure that activities and case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment:

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies:

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.

Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must have demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment, strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance.