Career Pathways Specialist II

SETA; Jacksonville (FL); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Flexible Spending Account

Florida Retirement System

Tuition Reimbursement

Paid Leave

Holidays

Job summary

SETA in Jacksonville, FL seeks a Workforce Services Representative II to provide recruiting, interviewing, assessment, referral, and job-matching services. The role involves interpreting customer skills to determine vocational objectives and requires travel using company vehicles.

A Level I/II background screening is mandatory, with HIPAA and safety compliance in place. The position emphasizes independent work, case management, confidentiality, and strong communication.

Qualifications

• Bachelor’s degree preferred with two years of career development or related experience.
• Experience may substitute for education on a year-for-year basis.
• Ability to work independently, manage cases, and maintain confidentiality.

Responsibilities

• Conduct outreach by traveling to job sites using a mobile access point vehicle.
• Assist customers with employment entry: provide information, resume critique, writing, interviewing skills, and career planning.
• Review applications for completeness; evaluate work history, education and job skills for readiness.
• Create and use an Individual Development Plan (EDP) to guide customers toward sustained employment.
• Inform customers of job requirements and rights; follow up on employment verification.
• Assist with job searches: internet use, online applications, posting resumes, and referring to openings.
• Work with jobseekers facing barriers to employment to achieve suitable outcomes.
• Categorize customers accurately in tracking systems; collect labor market and wage data.
• Prepare customers for employment via follow-up and documentation in the State Employment System.
• Conduct one-on-one interviews with Reemployment Assistance customers; monitor listings for matching opportunities.
• Coordinate and participate in job fairs and recruitments; provide employment-related training and guidance.
• Provide mentoring to new hires and participate in partner activities.

Skills

Independent work

Case management

Team player

MS Word

MS Excel

MS Outlook

Confidentiality

Communication skills

Email/phone management

Career pathway assessment

Driver's license

Education

Bachelor’s degree preferred

Two years experience in career development

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

SETA in Jacksonville, FL seeks a Workforce Services Representative II to provide recruiting, interviewing, assessment, referral, and job-matching services. The role involves interpreting customer skills to determine vocational objectives and requires travel using company vehicles.

A Level I/II background screening is mandatory, with HIPAA and safety compliance in place. The position emphasizes independent work, case management, confidentiality, and strong communication.