Workforce Services Representative II

SETA; Orange Park (FL); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA (Flexible Spending)

Job summary

First Coast Workforce Development Consortium (FCWDC) seeks a Workforce Services Representative II to provide job matching, career planning, and employment services to diverse job seekers in Orange Park, FL. The role emphasizes assessing needs, guiding customers through employment pathways, and maintaining accurate records.

Responsibilities include counseling, referrals, documenting activities, and contributing to program compliance while supporting clients with job readiness and labor market

Qualifications

• Bachelor’s degree preferred; two years?experience in career development or related field.
• Knowledge, skills and abilities: ability to work independently, manage confidential information, and coordinate with management and public.

Responsibilities

• Assess and evaluate job seekers to identify employment goals and create a career pathway with services and referrals.
• Conduct follow-up activities pre- and post-employment and document in State system.
• Determine eligibility for programs and/or support services as appropriate.
• Match job listings to customers by reviewing requirements and background.
• Maintain and update hard copy and database customer files in compliance with audit standards.
• Provide labor market information and wage data as needed; assist with resume and interview preparation.

Skills

Case Management

Confidentiality

Communication

Email & Phone management

Career Pathway Development

Independent work

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Workforce Services Representative II# Workforce Services Representative IIHot JobOrange Park, FL 32073Start Date 11/10/2026End Date 11/17/2026## OverviewSalary Range$38,740.00Position TypeFull TimeJob ShiftDayEducation Level4 Year DegreeTravel PercentageNone## Workforce Services Representative II**Condition of Employment**As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.**General Description**The position provides recruiting, interviewing, assessment, referral and job matching services to a diverse customer base. The Workforce Services Representative II interprets customer skills to determine and recommend vocational objectives. This is a position working with the general public and is designated as a position of special trust. Specific duties include the following:**ESSENTIAL DUTIES AND RESPONSIBILITIES:**1. Responsible for assessing and evaluating job seekers to identify employment goals creating a career pathway to include achievement objectives and appropriate combination of services and referral to partners and community resources.2. Conducts follow-up activities pre- and post-employment per policy, maintains and documents all activities in State system.3. Determines and calculates customer eligibility for programs and/or support services as appropriate.4. Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers’ background and experience.5. Creates, maintains and updates hard copy customer case files as well as data base files in accordance with audit standards.6. Reports non-compliance of programs which may lead to termination of benefits.7. Creates and utilizes an Employment Development Plan (EDP) to lead customers in the appropriate direction for sustained employment.8. Enters customer accountable activity information into data system.9. Conducts one-on-one interviews with identified Reemployment Assistance customers.10. Responds to emails and voice mails to determine customer priorities daily.11. Provides labor market information, hiring trends and wage data as needed. E-mails and faxes applications and resumes to employers.12. Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing, interviewing skills, training opportunities and career planning.13. Responsible for obtaining identification to include accurately categorizing the job seeker into the appropriate customer tracking systems.14. Informs customers of job requirements, customer and employer’s rights and responsibilities, and makes follow-up calls for employment verification.15. Reviews applications for completeness and evaluates work history, education, job skills, as they relate to an individual being job ready.16. Assists customers with job search: internet usage, completing on-line applications, posting resumes and provides quality job referrals.17. Support jobseekers identified with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up resulting in suitable employment.18. Create opportunities for individuals at all skill levels and levels of experience by providing customers labor market, job driven information, while offering customers the opportunity to receive both skill-development and job matching services.19. Performs front desk activities. Proactively greets customers and provides an orientation on the One Stop System.**ADDITIONAL DUTIES AND RESPONSIBILITIES:**1. Coordinates and participates in job fairs/recruitments, in or out of center, as required.2. Provides mentoring to new hire staff members.3. Participates in partner activities as necessary.4. Performs other duties and responsibilities as assigned.**OTHER JOB-RELATED REQUIREMENTS:**1. Obtain the mandatory Florida Workforce Professional Tier I Certification.2. Complete the Mandatory Florida WINS Course within the established timeframes.3. Participates in 15 hours of continuing education annual to maintain Workforce Professional Certification.4. Compliance with the Health Insurance Portability and Accountability Act (HIPPA).5. Compliance with workplace safety to prevent on-the-job injuries by adhering to First Coast Workforce Development policy.6. Local travel may be required and must provide own transportation.**WORK ENVIRONMENT/PHYSICAL DEMANDS:**1. Working indoors and occasional vehicular travel encountered.2. Prolonged periods of sitting at a desk and working on a computer.3. Must be able to lift 15 pounds at times.**BENEFITS:**Medical, Dental, Vision, Life Insurance (1 x annual base at no cost), Supplemental Life Insurance, Flexible Spending Account (FSA), Tricare Supplemental (Veterans only), AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Employee Assistance Program, Tuition Reimbursement, Pet Insurance, Avis/Budget Discounted Rental Vehicles, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Alternative/Flexible Work Schedules**Equal Employment Opportunity (EEO) Employer:**It is the policy of First Coast Workforce Development Consortium (FCWDC) to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable federal, state and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.*Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.*## Qualifications**Qualifications and Education Requirements:****MINIMUM QUALIFICATIONS:****EDUCATION/EXPERIENCE:**Bachelor’s degree from an accredited college or university preferred. Two (2) years of experience in career development or related field required. Professional or nonprofessional experience may substitute on a year-for-year basis for the preferred college education.**KNOWLEDGE, SKILLS AND ABILITIES:**1. Ability to work independently by planning, organizing, and coordinating work assignments.2. Case Management experience: ability to engage and maintain positive customer relationships.3. Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers, and the general public.4. Proficient in the application of Microsoft Word, Excel, Outlook, and other applications.5. Ability to maintain strict confidentiality when exposed to sensitive information/issues.6. Ability to communicate effectively, both verbally and in writing, and ability to listen effectively.7. Ability to manage email and telephone activity efficiently and courteously.8. Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.