Career Pathways Coach & Employment Advisor

Goodwill Industries Of Central Texas; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill Central Texas is seeking a Career Case Manager in Austin, TX to support clients seeking education, job training, and employment services. You will develop service plans, track goals, and coordinate with Workforce Advancement professionals to connect clients with opportunities.

The role emphasizes resume building, job search support, and crisis intervention while maintaining confidential records in ECM and meeting performance targets across funding sources.

Qualifications

• Bachelor’s degree (or higher) in education, business, or a social services related field. Associate degree. Minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for a four-year degree.
• Minimum of 1 year experience with socially disadvantaged individuals such as un-housed, ex-offenders, and low literacy, and individuals with disabilities.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel, PowerPoint, outlook), and other social media applications.
• Valid driver's license, proof of valid insurance and ability to travel on work related business to meet client location/service delivery needs.
• Knowledge of client assessment skills, community resources coordination, career planning principles, employability skills, and crisis intervention.
• Ability to conduct and/or translate training sessions bilingually preferred.

Responsibilities

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills.
• Develop in partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long term goals and resources that support clients on their path towards their education, training and employment goals.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence based career path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis situation, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through ECM and other required client tracking databases.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect client with career advancement trainings and the Business Solutions team to connect client with employment opportunities.
• quality and integrity of Career Advancement Services in ECM. Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals.
• Other duties as assigned.

Education

Bachelor’s degree (or higher) in education, business, or a social services related field

Associate degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Goodwill Central Texas is seeking a Career Case Manager in Austin, TX to support clients seeking education, job training, and employment services. You will develop service plans, track goals, and coordinate with Workforce Advancement professionals to connect clients with opportunities.

The role emphasizes resume building, job search support, and crisis intervention while maintaining confidential records in ECM and meeting performance targets across funding sources.