Career Coach: Elevate Employee Growth & Retention

Goodwill Central Texas; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill Central Texas is seeking a Career Coach to support employees across divisions, helping them map education, training, and employment goals. You will build trusted relationships, connect clients with trainings, and coordinate internal and external resources to remove barriers to growth.

You will advise on financial coaching, track progress, and maintain confidential records while adapting to crises and organizational needs. This role emphasizes engagement and empowerment.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
• Exceptional oral and written communication skills; proficient in Windows based computer applications.
• Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention.
• Knowledge of best practices in serving marginalized populations (e.g. homelessness, re-entry, opportunity youth, disability, etc.).
• Minimum of one year of experience providing case management services to underserved populations.
• Ability to conduct and/or translate training sessions bilingually preferred.
• Master’s Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services preferred.
• Professional licensure issued at conclusion of Master’s degree program listed above (e.g. LMSW, CRC, LPC, LMFT, etc.) preferred.
• Bilingual (Spanish, ASL, Arabic, Farsi) preferred.
• Texas Driver’s License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs preferred.

Responsibilities

• Establish a trusting relationship with employees. Maintain frequent and consistent communication and monitor for successful indicators that employee is on track to retain employment.
• Coordinate and work collaboratively within GCT to connect client with trainings and services applicable for career growth and development.
• Become part of a reliable alliance with business line management to ensure business success and employee engagement.
• Observe and evaluate worksite behaviors in which employees may be engaged that could decrease employee’s likelihood of retention and provide coaching and guidance as necessary to correct and address these behaviors.
• Support employees in assessing and identifying services needed to support their participation in and achievement of individualized goals.
• As part of each individual career plan, identify short and long term goals that support employees on their path towards their education, training and employment goals. Track and document goal acquisitions and support employees in their transition to next steps according to their individual career plan.
• Coordinate with appropriate internal and external resources in delivering services necessary to support employees in maintaining employment stability.
• Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Provide coaching in finance areas as needed, which may include: saving and long term planning techniques, budgeting, banking options/opportunities, credit checks and repair, and problem solving/decision making skills.
• Maintain complete and accurate records of all employees through ECM and other required client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Complete screening and intake for clients.
• Synchronize with the organizational needs for all Goodwill divisions by providing insight and knowledge acquired and obtained in the field.
• Highlight organizational growth opportunities or missed areas of support and development for future initiatives within the Employee Services Program.
• Other duties as assigned.

Skills

Communication skills

Crisis intervention

Career planning

Assessment skills

Bilingual preferred

Education

Bachelor's degree in Social Work/related field

Master’s degree preferred

Tools

Windows

Job description

Goodwill Central Texas is seeking a Career Coach to support employees across divisions, helping them map education, training, and employment goals. You will build trusted relationships, connect clients with trainings, and coordinate internal and external resources to remove barriers to growth.

You will advise on financial coaching, track progress, and maintain confidential records while adapting to crises and organizational needs. This role emphasizes engagement and empowerment.