Career Navigator III - Compliance Specialist

Goodwill Industries of Northwest NC; Boone (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

403(b) Retirement Savings Plan

Employee Assistance Program

Free Telehealth

Quarterly Incentive Programs

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Career Navigator III to oversee participants and program compliance within specialized programs. You will ensure adherence to policies and procedures and support the assigned program.

Responsibilities include reviewing eligibility, providing technical guidance to staff and partners, and maintaining accurate documentation. This role requires travel across the Wilkes, Watauga, Ashe, and Alleghany counties and a preferred bachelor’s

Qualifications

• 1+ years of experience in a similar role preferred.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Understanding of Goodwill’s brand and brand awareness.
• Travel up to 50% within service counties.

Responsibilities

• Monitor WIOA program activities to ensure compliance with federal, state, and local regulations, policies, and procedures.
• Conduct file reviews and monitoring visits to assess program performance and documentation accuracy.
• Provide technical assistance and compliance guidance to workforce development staff and partners.
• Review eligibility determinations, case management records, and supportive service documentation for accuracy and completeness.
• Identify compliance risks and develop action plans to address findings and improve program compliance.
• Maintain knowledge of WIOA regulations, guidance, and reporting requirements.
• Analyze program data and performance metrics to ensure data integrity and support regulatory reporting.
• Collaborate with leadership, service providers, and workforce partners to promote continuous quality improvement.
• Prepare compliance reports, monitoring summaries, and recommendations for management review.
• Utilize NCWorks database to ensure program compliance.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

Bachelor's degree

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Description

The Career Navigator III oversees participants and compliance in our specialized programs, ensuring that the organization follows all policies and procedures as outlined for the assigned program.

Key Job Responsibilities

• Monitor WIOA program activities to ensure compliance with federal, state, and local regulations, policies, and procedures.
• Conduct file reviews, and monitoring visits to assess program performance and documentation accuracy.
• Provide technical assistance and compliance guidance to workforce development staff and partners.
• Review eligibility determinations, case management records, and supportive service documentation for accuracy and completeness.
• Identify compliance risks and develop action plans to address findings and improve program compliance.
• Maintain knowledge of Workforce Innovation and Opportunity Act (WIOA) regulations, guidance, and reporting requirements.
• Analyze program data and performance metrics to ensure data integrity and support regulatory reporting.
• Collaborate with leadership, service providers, and workforce partners to promote continuous quality improvement.
• Prepare compliance reports, monitoring summaries, and recommendations for management review
• Utilizes and navigates the NCWorks database to ensure program compliance

Education

Bachelor's degree, preferred, or a combination of education and experience will be considered.

Essential Skills & Abilities

• At least 1 years of experience in a similar role preferred.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of Goodwill’s brand and brand awareness.
• Must be able to travel throughout the service area of Wilkes, Watuaga, Ashe and Alleghany, with travel requirements ranging from 25% to 50% as needed.
• The selected candidate's home office will be assigned within one of our four service counties based on organizational needs and the candidate's location.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.