Career Navigator III - Bilingual

Goodwill Brand; Conover (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

403(b) Retirement Savings Plan

Employee Assistance Program

Quarterly Incentive Programs

Corporate Discount Programs

Job summary

Goodwill Industries of Northwest North Carolina is seeking a Career Navigator III to support program participants in achieving economic mobility. You will develop career plans, set goals around education, training, employment, and resources to ensure placement and job retention.

This role emphasizes community outreach, building partnerships with external resources for participant referrals, case management, and coordination across programs to expand opportunities for participants.

Qualifications

• Must be bilingual in Spanish and able to communicate effectively.
• At least 1 year of experience in a similar role.
• Supervisory experience is strongly preferred.
• Ability to multi-task and manage competing priorities.
• Excellent written and verbal communication skills.
• Strong critical thinking and time management abilities.
• Understanding of policies and programs within community services.
• Active listener with strong soft skills.
• Excellent organizational skills and meeting deadlines.
• Understanding of Goodwill’s brand and program goals.
• Working knowledge of MD/DD and therapeutic methodology.
• Travel up to 25-50% is required.

Responsibilities

• Oversees participants and compliance in specialized programs, such as Hispanic Outreach.
• Ensures policies and procedures for the assigned program are followed.
• Provides case management, outreach, and coordination with other programs.
• Forms and builds relationships with area businesses to develop partnerships.
• Uses CaseWorthy to develop career plans for clients receiving services.
• Completes reports for external and internal stakeholders.
• Maintains a strong network of community ties and referral sources.
• Prepares presentations using Microsoft Office and facilitates trainings.

Skills

Bilingual Spanish

Communication skills

Time management

Multitasking

Interpersonal skills

Education

Associate's Degree

Tools

CaseWorthy

MS Office

Job description

Description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org .

Job Description

The Career Navigator III is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources to ensure placement and job retention. This person will be responsible for community outreach and engagement, creating partnerships with external resources for participant referrals.

Key Job Responsibilities

Oversees participants and compliance in our specialized programs, such as Hispanic Outreach.

Ensuring all policies and procedures as outlined for the assigned program are followed.

Provides case management activities, outreach, and coordination with other programs.

Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.

Utilizes and navigates CaseWorthy database to develop career plans for individuals receiving services.

Completes reports for external and internal stakeholders.

Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.

Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally.

Education

Associate's Degree, required.

• Must be bilingual in Spanish
• At least 1 years of experience in a similar role, required.
• Supervisory experience strongly preferred.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of policies and programs.
• Understanding of Goodwill’s brand and brand awareness.
• Working knowledge of MD/DD, and therapeutic methodology
• Must be able to travel up to 25-50%.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

#ZR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.