Career Navigator (Case Manager)

Goodwill NYNJ; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Transit benefits

Paid time off

Job summary

Goodwill Greater New York and Northern New Jersey is seeking a Career Navigator (Case Manager) in Jamacia, NY. The role delivers intake, assessments, and tailored employment services to job seekers, coordinating with the Employer Engagement team to match candidates with openings and remove barriers to success.

Ideal candidates hold a BA/BS and 1–2 years in career navigation or related fields, with strong communication, confidentiality, and cross-cultural skills to support diverse populations.

Qualifications

• BA or BS degree required; 1–2 years in career navigation or case management.
• Experience with public assistance, homelessness, substance abuse, mental health, or justice involvement preferred.
• Ability to build rapport and empower youth with career guidance.
• Understanding of needs of economically and socially disadvantaged populations.
• Strong oral and written communication skills.
• Experience working with diverse populations.
• Record-keeping, HIPAA compliance, and maintaining confidentiality.
• Excellent interpersonal skills, including active listening, motivational interviewing, conflict resolution.
• Strong time management and attention to deadlines.
• Bilingual is a plus.

Responsibilities

• Complete client Employment and Individual Service Plan and record in SEAMS.
• Develop short and long-term goals aligned with client interests and history.
• Prepare case notes and assessments within required timeframes.
• Provide follow-up counseling and referrals to vendors, agencies, and HRA as needed.
• Monitor client engagement and adjust life plans to meet goals.
• Coordinate with Employer Engagement Specialist to drive job matching.
• Review resumes and tailor job matching process.
• Provide individual and small group instruction to develop/edit resumes and documents.
• Track intake, assessment, referrals, and data in funder systems.
• Ensure excellent customer service to job seekers.
• Connect clients to relevant public benefits to reduce barriers.
• Conduct safety/crisis risk assessments and escalate when needed.

Skills

Communication skills

Bilingual

Interpersonal skills

Active listening

Motivational interviewing

Conflict resolution

Time management

Rapport building

Education

Bachelor's degree (BA/BS)

Job description

GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY

Position: Career Navigator (Case Manager)

Location: Jamacia, NY

FLSA Status: Salary – Non-Exempt

We're on the hunt for our next Career Navigator. This integral position is responsible for providing the full complement of client services to job seekers. The Career Navigator provides intake and orientation, assessments to identify skills and matching open positions developed by the employer engagement team. As someone who believes in helping others no matter their background, this individual puts the job seeker first!

The Awesome Things You'll Do

• Complete clients Employment and Individual Service Plan. Ensuring they are recorded in SEAMS timely.
• Develops long and short term goals consistent with the client's interests, previous work histories, education and assessment results.
• Completes case notes and assessments adhering to time frames set by Goodwill Industries.
• Provides follow-up counseling and guidance services to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities.
• Monitors and tracks client engagement and participation activities to ensure client meets weekly and monthly goals and adjust life plans when required.
• Coordinate closely with the Employer Engagement Specialist to drive assessment and matching to available positions
• Reviews resume and other skills assessment to tailor job matching process
• Provide individual and small group instruction to develop and edit resume and other documentation related to employment placement as needed
• Track all intake, assessment, referral and relevant data in funder and internal systems
• Ensures at all job seekers receive excellent customer service
• Connect clients to relevant public benefits as part of barrier reduction.
• Conduct safety/crisis risk assessment and elevate to the Social Worker or appropriate staff when needed.

Our Must Haves

• B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services.
• Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system.
• Ability to establish rapport, build trust, empower, and provide occupational guidance to youth.
• An understanding of the special needs of an economically and socially disadvantaged population.
• Superior oral and written communication skills
• Proven ability to work with diverse populations
• Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality
• Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution
• Highly effective problem-solving and follow up skills
• Ability to focus deadlines and details
• Bilingual A plus

What We Offer

• Proposed hiring range of $52,000 to $55,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits