Career Momentum Lead, Contact Center Programs (Remote)

Velera Solutions, LLC; United States; Remote; USD 61,000 - 94,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

Life Insurance

Paid Time Off (PTO)

401k with employer match

Health Savings Accounts (HSA)

Job summary

Velera Solutions, LLC seeks a CC Strategic Development Program Manager to lead the organization’s Career Momentum ecosystem and drive strategic workforce initiatives. You will oversee programs like i-Grow, V-Path, career exploration, mentoring, and professional development campaigns, partnering with leaders to create scalable experiences that boost growth and mobility.

You will design innovative programs, manage full lifecycles, track outcomes, and use data to drive continuous improvement while

Qualifications

• Bachelor's degree preferred; experience in operations or corporate training is a plus.
• 2+ years in program management or performance development within operations.
• Experience in call center or customer service environments is preferred.

Responsibilities

• Strategic Program Design: develop branded programs addressing skill gaps and leadership readiness.
• Program Execution: manage full lifecycle, planning, resources, and stakeholder engagement.
• Performance & Culture Impact: use data to identify gaps and drive targeted interventions.
• Professional Development: implement coaching, mentoring, and skill-building initiatives.
• Collaboration & Influence: partner with leaders to integrate development into workflows.
• Continuous Improvement: apply Lean/Six Sigma and analytics to enhance impact.

Skills

Organizational development

Adult learning

Change management

Program measurement

Data analysis

Stakeholder engagement

Strategic planning

Communication

Virtual collaboration

Education

Bachelor's degree preferred

High school diploma required

Job description

Velera Solutions, LLC seeks a CC Strategic Development Program Manager to lead the organization’s Career Momentum ecosystem and drive strategic workforce initiatives. You will oversee programs like i-Grow, V-Path, career exploration, mentoring, and professional development campaigns, partnering with leaders to create scalable experiences that boost growth and mobility.

You will design innovative programs, manage full lifecycles, track outcomes, and use data to drive continuous improvement while