Remote Contact Center Growth & Talent Development Program Manager

Velera; United States; Remote; USD 61,000 - 94,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with employer match

Health Savings Accounts (HSA)

Wellness program

Tuition Reimbursement

Paid Time Off

Job summary

Velera, a premier payments CUSO, seeks a CC Strategic Development Program Manager to lead Career Momentum and other strategic workforce initiatives. You will design programs, manage lifecycle, and drive outcomes that boost employee growth and performance.

Collaborate with leaders, use data to target interventions, and foster a culture of continuous improvement. Remote-first environment with flexible, fast-paced operations in the United States.

Qualifications

• Bachelor's degree preferred; high school diploma required.
• 2+ years in program management or performance development within operations.
• Experience in call center or customer service environments preferred.

Responsibilities

• Develop branded, innovative programs addressing skill gaps and leadership readiness.
• Create structured development pathways aligned with operational goals.
• Manage full program lifecycle, including planning, resources, and stakeholders.
• Ensure timely delivery of initiatives and manage multiple priorities.
• Use data-driven insights to identify gaps and design targeted interventions.
• Implement coaching and mentoring programs to support mobility and succession.
• Partner with operations leaders to integrate development into workflows.
• Apply Lean, Six Sigma and analytics to enhance engagement and impact.

Skills

Strategic Planning

Program Management

Data Analysis

Stakeholder Engagement

Project Management

Change Management

Communication

Collaboration

Education

Bachelor's degree preferred

High school diploma required

Job description

Velera, a premier payments CUSO, seeks a CC Strategic Development Program Manager to lead Career Momentum and other strategic workforce initiatives. You will design programs, manage lifecycle, and drive outcomes that boost employee growth and performance.

Collaborate with leaders, use data to target interventions, and foster a culture of continuous improvement. Remote-first environment with flexible, fast-paced operations in the United States.