Career-Driven Hybrid IT Operations & Support Analyst

RiseMe; Hebron (OH); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Long term disability

Tuition assistance

On-site gym

Annual wellness program

Nicotine-free facility

Job summary

State Industrial Products seeks an Operations and Support Analyst to manage and monitor corporate batch jobs, ensuring system integrity and uptime. You will provide technical support to corporate, warehouse, and field staff, troubleshoot hardware, software, and peripherals, and help with installations and training.

The role emphasizes detail orientation, quality, and clear communication; strong collaboration within IT Operations and Support is essential. Hybrid work option applies.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field (or equivalent).
• 2–5 years of IT operations, systems support, or infrastructure monitoring.

Responsibilities

• Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, scheduling tools).
• Monitor operational jobs for application, network and infrastructure services (Office 365, VM host, backup).
• Perform SAP application support including analysis, documentation, system management and troubleshooting.
• IT support for onsite and remote employees; respond to service requests and resolve issues.
• Follow department policies and document requests in detail.
• Manage asset management system and system monitoring/alerting processes.

Skills

Monitoring tools

Troubleshooting

Communication

IT operations

Education

Bachelor’s degree in IT/CS

Tools

SAP

SQL

Backup solutions

EDR

Job description

State Industrial Products seeks an Operations and Support Analyst to manage and monitor corporate batch jobs, ensuring system integrity and uptime. You will provide technical support to corporate, warehouse, and field staff, troubleshoot hardware, software, and peripherals, and help with installations and training.

The role emphasizes detail orientation, quality, and clear communication; strong collaboration within IT Operations and Support is essential. Hybrid work option applies.