Career Counselor & Employer Relations Lead

Argus Dental & Vision, Inc; Hagerstown (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

The Western Maryland Consortium is seeking a Business Service Representative/Career Counselor to provide comprehensive employment services, coaching, and resource connections to help clients pursue meaningful careers.

You will build relationships with American Job Center partners, design IEP-based job search plans, and deliver workshops while supporting progress and compliance with WIOA guidelines.

Qualifications

• Associate degree or two years of related job experience.
• GCDF certification preferred (must be obtained within one year of hire).
• Experience delivering individualized coaching and mentorship that supports goal attainment and professional growth.
• Demonstrated experience managing projects, coordinating across teams, and using data to improve program performance.
• Demonstrated ability to build rapport with diverse stakeholders, including participants, colleagues, and community partners.
• Strong communication skills, including the ability to deliver constructive feedback, facilitate group discussions, and write clearly and professionally.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to collaborate effectively with a team.
• Proficient in Microsoft Office Suite.

Responsibilities

• Master Consortium Programs and policies and participate in training
• Build Community Partnerships with AJ Centers and community resources
• Represent the Consortium in meetings to advance goals
• Stay ahead of employment trends and best practices
• Active recruitment of businesses and participants for WMC programs
• Collaborative case management with Career Counselors on IEP development
• Develop personalized job search strategies for participants
• Conduct job search activities and workshops, including use of technology
• Review and develop resumes and cover letters
• Maintain client contact during job search, employment, and retention
• Cultivate employer relationships and promote WMC services
• Market and manage On-the-Job Training programs with employers
• Maintain accurate client files and required documentation
• Conduct workplace visits and facilitate employer-participant communication
• Review progress and provide counseling; report to supervisors
• Review OJT budgets and expenditures with fiscal office
• Complete program close-out procedures and follow up with employers/participants
• Perform other duties as needed to support operations

Skills

Coaching

Client Relations

Communication

Team Collaboration

Time Management

Data Analysis

Education

Associate degree

GCDF certification preferred

Tools

Microsoft Office

Job description

The Western Maryland Consortium is seeking a Business Service Representative/Career Counselor to provide comprehensive employment services, coaching, and resource connections to help clients pursue meaningful careers.

You will build relationships with American Job Center partners, design IEP-based job search plans, and deliver workshops while supporting progress and compliance with WIOA guidelines.