Workforce Counselor

EDSI; Feasterville-Trevose (Bucks County); On-site; USD 41,000 - 50,000; Full time

Job summary

EDSI is seeking a Workforce Counselor to assess jobseekers and determine the best path to re-enter the workforce, offering tailored case management and career guidance. You will support participants in gaining employment and advancing their careers while maintaining compliance with program standards.

The role involves data entry, coordination with partners, and ongoing follow-up to monitor progress and outcomes. A Bachelor’s degree in a related field and strong MS Office skills are preferred.

Qualifications

• Bachelor’s degree in human services, business, education, or related field preferred.
• Experience in customer service required.
• Strong MS Windows, Word, and Excel knowledge.

Responsibilities

• Provide individualized case management and career counseling.
• Complete WIOA data entry in CWDS.
• Develop and update customized service plans.
• Maintain participant files and documentation.
• Coordinate with partners to improve program outcomes.
• Explain eligibility requirements to participants.

Skills

Communication skills

Documentation

Organization

Education

Bachelor's degree in human services, business, education, or related field

Tools

MS Windows

Word

Excel

Job description

Job Description:Title: Workforce CounselorSalary: $45,000Classification: Non-ExemptScope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.Responsibilities:Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancementComplete necessary WIOA data entry requirements in CWDSCoordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successesMaintain participant files in accordance with state and local regulationDevelop and update a customized service plan to align with participant employment and training goalsFollow-up with partner agencies to ensure successful engagement in prescribed support servicesCounsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunitiesMaintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and filesProvide the support that participants need to overcome barriers and reach their employment/educational goalsMonitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomesOffer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are metAssist in the outreach and recruitment of new participantsExplain the program’s eligibility requirements to perspective participantsDetermine program eligibility and ascertain required documentationComplete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.Ensure the required enrollment paperwork and documentation is completed and located in the participant filesDocument services provided in digital management systemDocument basic skills and career assessment information in participant filesMaintain data on employment, education, retention and other performance measure requirementsAttend all staff meetings in order to contribute to program issues and update on agency issuesAttend scheduled in-service training in order to develop professional skillsOther opportunities as availableEducation and Experience Requirements:Ability to prioritize tasks and document visits and contactsDemonstrated telephone, computer and written communication skillsAbility to maintain flexibility as needs of contract or contractor requireBachelor’s degree in human services, business, education, training or related area is preferredPrevious customer service experience requiredWorking knowledge of MS Windows, Word and ExcelEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.