Workforce Counselor

Educational Data Systems, Inc.; United States; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Workforce Counselor in the United States to assess jobseekers and guide them toward employment opportunities and career advancement.

The role involves individualized case management, data entry in CWDS, collaboration with program leadership, and maintaining participant files while ensuring program eligibility and documentation requirements are met. This is a non-exempt, full-time position focused on outcomes and compliance.

Qualifications

• Bachelor’s degree in human services, business, education, training or related area preferred.
• Previous customer service experience required.
• Working knowledge of MS Windows, Word and Excel.

Responsibilities

• Provide individualized case management and career counseling to participants.
• Complete WIOA data entry requirements in CWDS.
• Coordinate with leadership to prepare performance reports and improvements.
• Maintain participant files in accordance with regulations.
• Develop and update a customized service plan aligned with goals.
• Follow up with partner agencies to ensure engagement and outcomes.
• Document services and outcomes in the management system.
• Maintain data on employment, education, retention and performance measures.
• Assist in outreach and recruitment of new participants.
• Explain eligibility requirements and complete intake assessments.

Skills

Customer service

Telephone communication

Written communication

Communication skills

Education

Bachelor's degree

Tools

MS Windows

Excel

Word

Job description

Job Description:

Title: Workforce Counselor

Salary: $45,000

Classification: Non-Exempt

Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Responsibilities:

• Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
• Complete necessary WIOA data entry requirements in CWDS
• Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
• Maintain participant files in accordance with state and local regulation
• Develop and update a customized service plan to align with participant employment and training goals
• Follow-up with partner agencies to ensure successful engagement in prescribed support services
• Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
• Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files
• Provide the support that participants need to overcome barriers and reach their employment/educational goals
• Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
• Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
• Assist in the outreach and recruitment of new participants
• Explain the program’s eligibility requirements to perspective participants
• Determine program eligibility and ascertain required documentation
• Complete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.
• Ensure the required enrollment paperwork and documentation is completed and located in the participant files
• Document services provided in digital management system
• Document basic skills and career assessment information in participant files
• Maintain data on employment, education, retention and other performance measure requirements
• Attend all staff meetings in order to contribute to program issues and update on agency issues
• Attend scheduled in-service training in order to develop professional skills
• Other opportunities as available

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in human services, business, education, training or related area is preferred
• Previous customer service experience required
• Working knowledge of MS Windows, Word and Excel

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.