Career Coach: Drive Credentialing & Job Placement

Ncus Tec; Columbus, Northern (OH, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Ncus Tec in Columbus, OH is seeking a Career Coach for the AMP program to provide comprehensive case management, career readiness support, and employment placement services. You will help participants progress through training, earn credentials, and transition into employment, while ensuring compliance with funder requirements and performance goals.

The role emphasizes direct participant engagement, collaboration with employers, and meticulous data entry across systems to drive enrollment,

Qualifications

• Bachelor’s degree in Human Services, Workforce Development, Education, or related field.
• Minimum 2 years of experience in case management, workforce development, or career coaching.
• Experience working with underserved populations and individuals with barriers to employment preferred.
• Strong knowledge of job readiness, career pathways, and employment placement strategies.
• Excellent communication, organizational, and problem-solving skills.
• Experience with data tracking systems (QuickBase, ARIES, or similar) preferred.

Responsibilities

• Manage a caseload, supporting participants from enrollment to job placement and retention
• Conduct intake, assessments, and development of an Individual Opportunity Plan (IOP)
• Maintain weekly participant engagement in person, virtually, and by phone
• Identify barriers and connect to supportive services (transportation, childcare)
• Track attendance and progress; intervene with disengaged participants
• Deliver or support career readiness training (resume, interviews, workplace readiness)
• Prepare participants for employment in manufacturing and related industries
• Assist with job search activities including applications, mock interviews, and matching
• Help participants earn credentials (OSHA-10, SACA, FANUC, NCCER, IC3)
• Coordinate with employer partners to align participants with jobs
• Schedule and prepare for interviews
• Track outcomes (placements, wages, retention at 30/60/90/180 days)
• Maintain communication with participants and employers post-placement
• Enter data into QuickBase/ARIES within 24 hours
• Ensure data accuracy across systems
• Create weekly casenotes reflecting progress
• Maintain participant files per program requirements
• Assist with audits, monitoring, and reporting requests
• Meet or exceed performance metrics: enrollment, retention, credentials, placement
• Participate in meetings, reviews, and performance check-ins
• Support recruitment, outreach events, and community engagement
• Perform other duties to support program goals

Skills

Communication

Organizational skills

Problem-solving

Relationship building

Multitasking

Education

Bachelor’s degree in Human Services, Workforce Development, Education, or related field

Equivalent experience

Tools

QuickBase

ARIES

Job description

Ncus Tec in Columbus, OH is seeking a Career Coach for the AMP program to provide comprehensive case management, career readiness support, and employment placement services. You will help participants progress through training, earn credentials, and transition into employment, while ensuring compliance with funder requirements and performance goals.

The role emphasizes direct participant engagement, collaboration with employers, and meticulous data entry across systems to drive enrollment,