Career Coach & Case Manager

Equus; Lincolnton (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

Equus Workforce Solutions is seeking a program operations role based in Lincolnton/Statesville, NC. The candidate will build relationships with clients, manage case work, and facilitate workshops to advance job readiness under contracted terms.

Responsibilities include documentation, referrals, enrollment processes, and program reporting. A focus on compliance, staff coordination, and continuous improvement is required. Temporary, potential to extend.

Qualifications

• Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development.
• Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications is required.
• Customer service experience is required.

Responsibilities

• Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment.
• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops.
• Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
• Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
• Accurately complete required documentation for enrollment
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Create solutions to participant attendance problems
• Assist in the preparation of project reports as needed (participation, placement)
• Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
• Manage the programmatic offerings of the Centersjob preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
• Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
• Provide operational support and coverage as needed
• Assist in the intake services for the Center
• Provide operations support for all compliance driven standards
• May be assigned other tasks and duties reasonably related to their job responsibilities
• Other duties as assigned

Skills

MS Office

Google Docs

Career advisement

Workshop facilitation

Public speaking

Written communication

Verbal communication

Leadership

Education

Bachelor's degree in education/social services/healthcare/communications

Tools

MS Office

Google Docs

Job description

Equus Workforce Solutions is seeking a program operations role based in Lincolnton/Statesville, NC. The candidate will build relationships with clients, manage case work, and facilitate workshops to advance job readiness under contracted terms.

Responsibilities include documentation, referrals, enrollment processes, and program reporting. A focus on compliance, staff coordination, and continuous improvement is required. Temporary, potential to extend.