Career Services Specialist - Employment Coach & Job Placement (Re-Entry Program)

Goodwill-SAN-Antonio; San Antonio (TX); On-site; USD 45,000 - 54,000; Full time

Job summary

Goodwill San Antonio is seeking a Specialist – Career Services to help program participants find and retain employment through job readiness and placement services. You will manage a caseload and work with a team to overcome barriers to employment.

The role includes assessments, resume development, mock interviews, job leads, and referrals, with a high-touch engagement model and strong client relationships to maximize impact. Equal opportunity employer.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 1-3 years experience in case management or related fields.
• Career readiness or resume writing a plus.
• Excellent verbal and written communication; organized and able to present material.
• Experience in workforce development and community partnerships preferred.
• Must be flexible with hours to support program needs.
• Must meet physical requirements.

Responsibilities

• Uphold Goodwill's mission and values.
• Provide excellent customer service with confidentiality.
• Receive referrals and ensure seamless transitions.
• Conduct intake assessments to identify goals.
• Administer interest/skills assessments as appropriate.
• Develop an Individual Service Plan aligned to career goals.
• Support progress updates and service coordination.
• Prepare resumes and cover letters aligned with objectives.
• Collaborate with Community Relations to create job leads.
• Conduct mock interviews to build hiring skills.
• Update progress in Client Management System.
• Support training, job fairs, and outreach activities.
• Other duties as assigned.

Skills

Customer service

Communication

Resume writing

Team collaboration

Caseload management

Job readiness

Education

Bachelor’s Degree

Tools

Client Management System

Job description

Job Details

Job Location: WW White - 403 S. WW White Rd - San Antonio, TX 78219

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $45,436.50 - $53,613.00 Salary/year

Travel Percentage: Various Goodwill locations

Job Shift: Monday - Friday 8:00 AM to 5:00 PM

Job Category: Nonprofit - Social Services

Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance.

Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Qualifications

POSITION SUMMARY

The Specialist – Career Services helps Goodwill Industries of San Antonio program participants find and retain employment through job readiness and placement services. The Specialist – Career Services has oversight of a caseload and works as part of a team to help participants overcome barriers to success in employment. Services provided include assessments, job search goal setting, community resource connections and referrals, resume development, mock interviews, job leads and application assistance, workplace skills training, and connection to hiring employers. Goodwill adopts a high-touch engagement model and invests in building and maintaining robust client relationships to maximize impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upholds and models Goodwill's mission, core values, and servant leadership philosophy.
• Provide excellent customer service by greeting, assisting, and responding to questions and concerns positively, professionally, and friendly manner. Maintain confidentiality of documentation and information received.
• Receive referrals from program staff for participants who are actively looking for work and ensure a seamless transition for participants.
• Conducts intake assessments of program participants to identify personal and professional goals and support participants in identifying and overcoming barriers to goal achievement.
• When appropriate, administer/ help participants perform interest/personality/skills assessments to determine clients’ interests and talents and recommend career paths.
• Develop an Individual Service Plan, led by the participant that clearly defines their career goals and links them to internal and external resources designed to help people overcome barriers to employment as defined in the assessment.
• Proactively consult active program participants regularly, providing encouragement and support, documenting updates on progress, ensuring all aspects of the individual service plan are implemented or modified as necessary, and providing guidance which may include service coordination to address barriers to career placement.
• Reviews and with the support of the Career Services Associate, prepares resumes and cover letters aligned with the identified career objective and educates program participants on how to submit a quality job application.
• Collaborate with the Community Relations Team, research job boards, and other sources to create high-quality job leads consistent with the participant’s interests, competency, and goals.
• Conduct mock interviews to build participants’ skills and confidence in the hiring process.
• Consult regularly with all active participants on caseload to provide encouragement and support, receive updates on progress and ensure that all aspects of the Individual Service Plan are implemented or modified as necessary until successful job placement.
• Be proactive in identifying barriers to participants successfully completing their goals and provide adequate encouragement, support, and guidance which may include financial assistance or service coordination to address basic needs such as transportation, childcare, healthcare, etc.
• Assist with the enrollment and/or delivery of job readiness training, as needed.
• Solicit participant feedback regarding satisfaction of services received. Solicit program completers for agency mission moments.
• Update and document the participants’ progress, through the Client Management System, in reaching objectives and goals, including activities, progress notes, job placement, and other required information.
• Support training and development by assisting with training activities, community and career fairs, and other outreach activities as needed.
• Conduct other activities, as necessary, to support the participants and team’s success.
• To accommodate business needs and objectives, other duties may be assigned by leadership.

REQUIREMENTS

• Bachelor’s Degree Equivalent work experience may be accepted in lieu of education.
• 1-3 years experience in case managing clients, in assisting clients in securing employment, in staffing and/or talent acquisition or other related fields.
• Career readiness, resume writing, or staffing a plus.
• Client services, case management, or employee recruitment a plus.
• Skilled in communicating verbally and writing effectively; skilled in organizing and presenting educational material.
• Experience in workforce development and community partnerships is preferred.
• Must maintain flexibility regarding work availability and hours to support program needs.
• Must be able to meet the physical requirements of the position.

Equal Opportunity Employer/Veterans/Disabled