Concierge

Citadel of Northbrook; Northbrook (IL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

EAP

Employee Discount

Job summary

The Citadel of Northbrook is seeking a Concierge to join their team. The Concierge will work closely with the Director of Admissions to support resident services, including bed management, compliance, and resident satisfaction.

You will greet new families and residents, coordinate admissions, and help ensure a smooth transition to their new environment. Proficiency with PointClickCare and RESIDE is preferred, along with strong English communication and computer skills.

Qualifications

• High School diploma or equivalent.
• CNA license preferred.
• At least one year experience in Long Term Care preferably in customer services.
• Strong English communication and computer skills.

Responsibilities

• Greet residents upon admission and coordinate with reception for after-hours admissions.
• Secure new customers through the facility tour process.
• Create resident medical records in PointClickCare.
• Oversee daily census activities and maintain the facility census and dashboards.
• Manage bed census and communicate room readiness and admission notifications to teams.
• Create name tags and welcome packets for resident rooms and deliver admission notifications to floor staff.
• Monitor family communications and escalate concerns in daily meetings to determine action.
• May conduct resident satisfaction surveys for different admission types.
• Manage all RESIDE lanes, reviewing demographic and payer information for accurate contracts.
• Process resident agreements via RESIDE within 72 hours of admission.

Skills

Care Transition

Communication Skills

Computer literacy

Education

High School Diploma or equivalent

CNA license preferred

Tools

PointClickCare

RESIDE software

Job description

The Citadel of Northbrook is seeking a Concierge to join their team! The Concierge will work closely with the Director of Admissions on implementation and monitoring programs designed to support the service needs of our residents including bed management, compliance and resident satisfaction. The Concierge greets new families and residents to ensure they transition to their new environment with their individual needs met.

Concierge Duties and Responsibilities:

• Will greet residents upon admission. For after hour admits, the concierge must notify reception and IDT in advance to ensure a smooth transition for the resident and residents’ family.
• Securing new customers through the facility tour process.
• Responsible for creating resident medical records in PointClickCare.
• Oversees daily census activities, including clearing the dashboard in PointClickCare, maintaining the facility paper census and completes the daily census worksheets for the home office.
• Responsible for managing bed census and communicating room readiness, room changes and admission notifications to the admission assistant and IDT teams.
• Creates name tags and welcome packets for resident rooms and deliverAdmission Notification to floor nurse.
• Monitors weekly contact with the family of new resident for progress andor concerns, document concerns and present concerns to team during daily morning meeting to determine plan of action and responsible department head for follow-up on concerns.
• May be responsible for customer satisfaction surveys to measure progress in delivering exceptional service. This includes the long term, short stay, new admission; 14 days post admission, and pre-discharge surveys, if applicable.
• Responsible for managing all swim lanes within the RESIDE software; including reviewing and editing of demographic and payer information to ensure the contract reflects accurate information.
• Work with residents or other responsible parties to complete resident agreements via RESIDE within 72 hours of admission.
• All other duties, as assigned.

ConciergeSkills and Abilities:

• Experience working on Care Transition Unit would be preferred.
• Strong verbal and written communication skills in English to perform the tasks required.
• Sufficient computer skills required to perform duties.

Concierge Education and Experience:

• High School diploma or equivalent.
• CNA license preferred.
• At least one year experience in Long Term Care preferably in customer services.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Citadel Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

Why Citadel?

At Citadel, it’s personal. We’re more than a workplace. We’re a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you’re at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Citadel, you’re not just building a career. You’re becoming part of something bigger.

We’ve been honored as a Certified Great Place to Work for three years in a row and named one of Fortune’s Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome- our number one goal.

Citadel Healthcare has been nominated as a Great Place to Work.

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.