Care Technical Manager (CaTM)

Inabia Software & Consulting Inc.; Oregon; Hybrid; USD 83,000 - 165,000; Part time

Job summary

Inabia Software & Consulting Inc. seeks a skilled Care Technical Manager to provide expert support across Nokia telecom cloud and core networks.

You will troubleshoot NCS and Kubernetes-based platforms, coordinate cross-functional teams, and drive rapid incident resolution while supporting LTE/VoLTE/VoWiFi and 5G core tech. Strong background in cloud infrastructure, OpenStack, and network protocols is required.

Qualifications

• Hands-on Nokia Container Services (NCS) experience required.
• Strong knowledge of LTE/VoLTE/VoWiFi and 5G core networks.
• Experience with telco cloud, cloud infra, and edge/cloud platforms.
• Proficient with OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO).
• Solid TCP/IP, routing, switching, and firewall fundamentals.
• Knowledge of DNS, RADIUS, LDAP, MAP, Diameter protocols.
• Familiarity with AirFrame, HPE, Dell, EMC infrastructure and monitoring tools.
• Experience with Ansible, GitOps, and cloud automation.

Responsibilities

• Provide technical support for Nokia cloud and core network environments.
• Manage complex incidents, escalations, and service restoration.
• Troubleshoot Nokia Container Services (NCS) and Kubernetes platforms.
• Support LTE, VoLTE, VoWiFi, and 5G core technologies.
• Diagnose IP connectivity, routing, DNS, and security issues.
• Work with OpenStack and Kubernetes platforms (CBIS, NCS, OCP, NRHO).
• Collaborate with engineering, operations, and customer teams.
• Support network infrastructure and monitoring tools.
• Participate in 24/7 on-call support as required.
• Coordinate resources to ensure timely resolution and customer satisfaction.

Skills

NCS hands-on

LTE/5G core

Cloud platforms

Kubernetes

TCP/IP networking

DNS/RADIUS/LDAP/Diameter

Security/Cybersecurity

Customer-facing support

Incident management

Tools

OpenStack

CBIS

NRHO

Prometheus

Grafana

Thanos

Ansible

GitOps

Salesforce

Job description

Job Title: Care Technical Manager (CaTM)Location: RemoteJob Type: ContractMandatory Skill: Nokia Container Services (NCS)

Job Overview

We are looking for an experienced Care Technical Manager (CaTM) to provide technical support and manage complex issues across Nokia's telecommunications cloud and core network environments. The ideal candidate must have hands-on experience with Nokia Container Services (NCS) , strong knowledge of mobile core networks, cloud infrastructure, and networking technologies, along with customer-facing support and escalation management experience.

Key Responsibilities

• Provide technical support and troubleshooting for Nokia telecommunications cloud and core network environments.
• Manage complex technical incidents, customer escalations, and service restoration activities.
• Troubleshoot Nokia Container Services (NCS) and Kubernetes-based cloud platforms.
• Support LTE, VoLTE, VoWiFi, and 5G core network technologies.
• Diagnose issues involving IP connectivity, routing, switching, DNS, RADIUS, LDAP, MAP, and Diameter protocols.
• Work with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO.
• Collaborate with cross-functional engineering, operations, and customer teams to resolve technical issues.
• Support network infrastructure, including Layer 2/Layer 3 switches, routers, firewalls, servers, and storage systems.
• Use monitoring tools to identify, analyze, and troubleshoot infrastructure and service issues.
• Support automation, DevOps, cybersecurity, and GitOps-related activities.
• Manage support tickets, technical documentation, and customer communications.
• Participate in 24/7 emergency on-call support as required.
• Coordinate resources and technical teams to ensure timely issue resolution and customer satisfaction.

Required Technical Skills

• Nokia Container Services (NCS): Mandatory hands-on working experience with the NCS platform.
• Mobile Core Networks: Strong understanding of LTE, VoLTE, VoWiFi, and 5G technologies.
• Cloud Technologies: Experience with telecommunications cloud, public cloud, distributed cloud, and edge cloud environments.
• Cloud Platforms: Hands-on configuration and troubleshooting experience with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO.
• Networking: Strong knowledge of TCP/IP, routing, switching, Layer 2/Layer 3 networks, routers, and firewalls.
• Network Protocols: Knowledge of DNS, RADIUS, LDAP, MAP, Diameter, policy control, and charging protocols.
• Servers and Storage: Familiarity with AirFrame, HPE, Dell, and EMC infrastructure.
• Monitoring Tools: Experience with Prometheus, Grafana, and Thanos.
• Automation and DevOps: Knowledge of Ansible, GitOps, cybersecurity, and automation tools used in Nokia cloud environments.
• Ticketing and Operations: Experience with cloud operations processes, management of operations (MoO) processes, and Salesforce ticketing systems.

Required Professional Skills

• Excellent written and verbal English communication skills.
• Ability to explain complex technical issues clearly to customers and technical stakeholders.
• Previous experience in a customer-facing technical support or service management role.
• Experience managing critical incidents, technical escalations, and cross-functional teams.
• Ability to coordinate troubleshooting activities and drive issues toward resolution.
• Understanding of project management principles, business processes, and software development lifecycles.
• Strong analytical, problem-solving, and customer relationship management skills.
• Willingness to participate in 24/7 emergency on-call support when required.

Preferred Qualifications

• Experience supporting Nokia telecommunications cloud and core network solutions.
• Exposure to cloud-native network functions (CNFs) and virtualized network functions (VNFs).
• Experience working with large-scale telecom infrastructure and production environments.
• Familiarity with cloud automation, infrastructure monitoring, and operational support processes.

Important Screening Criteria

• Candidates must have hands-on Nokia Container Services (NCS) experience . General Kubernetes, OpenStack, or telecom core network experience alone will not be sufficient without relevant NCS exposure.
• Candidates should also demonstrate strong troubleshooting skills, customer-facing experience, and the ability to manage technical escalations in telecom cloud environments.