Care Technical Manager | Inabia | Remote (USA)

Inabia Solutions & Consulting Inc; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Inabia Solutions & Consulting Inc. is seeking an experienced Care Technical Manager to lead mobile core network operations and Nokia Container Services across US-based remote environments.

You'll manage 24/7 on-call support, incident response, and cross-functional engineering teams to ensure platform reliability in Kubernetes/OpenStack ecosystems. The role requires hands-on NCS experience, LTE/5G core knowledge, and strong communication with customers and executives.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or related field.
• 7+ years in mobile core network operations, cloud infra, and technical support.
• Hands-on expertise in Nokia Container Services (NCS).
• Knowledge of LTE, VoLTE, VoWiFi, 5G, CNF and VNF.
• Cloud configuration on OpenStack and Kubernetes (CBIS, OCP, NRHO).
• Networking protocols, L2/L3, DNS, Radius, Diameter; security.
• Experience with 24/7 on-call support and incident management.
• Strong English communication for executive-level interactions.

Responsibilities

• Lead technical support and incident triage for mobile core networks.
• Configure and troubleshoot Nokia Container Services on Kubernetes and OpenStack.
• Provide 24/7 emergency on-call support and coordinate engineering teams.
• Oversee OpenStack and Kubernetes-based cloud infrastructure (CBIS, NCS, OCP, NRHO).
• Monitor protocols and security, DNS, Radius, LDAP, MAP, Diameter.
• Run automation scripts with Ansible; manage GitOps workflows.
• Track incidents and tickets via Salesforce; communicate issues to customers.

Skills

NCS expertise

Mobile core networks

OpenStack & Kubernetes

On-call support

Salesforce

Troubleshooting

Executive communication

Education

Bachelor's degree in Telecommunications/CS/EE

Tools

Nokia Airframe

Prometheus

Grafana

Thanos

Ansible

GitOps

Job description

Position Summary:

Inabia is actively seeking an experienced, high-caliber, and technical Care Technical Manager (CaTM) with a strong professional background in Nokia Container Services (NCS), mobile core networks, and telco cloud infrastructure to join our client team on a full-time permanent remote basis across the USA. In this critical technical leadership and customer-facing role, you will be responsible for managing core network operations, coordinating 24/7 emergency support, resolving complex technical escalations, and ensuring uncompromised platform reliability across Kubernetes and OpenStack environments. You will leverage your deep specialist expertise in Nokia Container Services, LTE/5G core networks, IP connectivity, and cloud monitoring tools to deliver operational excellence and superior customer satisfaction. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global telecommunications and IT consulting enterprise.

Detailed Job Description:

Your day-to-day responsibilities include leading technical support operations and incident management for mobile telecommunications core networks (LTE, VoLTE, VoWiFi, 5G, CNF, and VNF), enforcing mandatory expertise in Nokia Container Services (NCS) platform configuration, troubleshooting, and maintenance across OpenStack and Kubernetes-based environments (CBIS, OCP, NRHO), managing 24/7 emergency on-call support and coordinating cross-functional engineering resources to resolve critical outages, overseeing protocol routing, switching, network security, DNS, Radius, LDAP, MAP, and Diameter Policy Control and Charging systems, maintaining server and storage infrastructure including Airframe, HPE, Dell, and EMC hardware arrays, monitoring system health utilizing Prometheus, Grafana, and Thanos, managing DevOps automation, GitOps workflows, and Ansible scripting for network configuration delivery, handling ticketing workflows via Salesforce, and communicating complex technical ideas effectively through reports, presentations, and direct customer interactions. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex telecommunications anomalies under strict service level agreements.

Key Responsibilities:

• Lead technical support, incident triage, and escalation management for mobile telecommunications core networks.
• Administer, configure, troubleshoot, and maintain Nokia Container Services (NCS) platforms across Kubernetes environments.
• Provide 24/7 emergency on-call support and coordinate cross-functional engineering squads to resolve critical customer issues.
• Oversee cloud infrastructure operations spanning OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO).
• Manage core network protocols including TCP/IP, routing, switching, network security, DNS, Radius, LDAP, MAP, and Diameter.
• Monitor system performance, health metrics, and alerting thresholds utilizing Prometheus, Grafana, and Thanos.
• Execute automation scripts, GitOps workflows, and configuration management tasks utilizing Ansible.
• Manage incident tracking, service tickets, and operational workflows utilizing Salesforce.

Required Qualifications & Skills:

• Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• Minimum of 7+ years of progressive professional experience in mobile core network operations, cloud infrastructure, and technical support.
• Strong, demonstrable mandatory hands-on professional expertise in Nokia Container Services (NCS) platform configuration and troubleshooting.
• Comprehensive working knowledge of mobile core network technologies including LTE, VoLTE, VoWiFi, 5G, CNF, and VNF.
• Deep practical proficiency in cloud configuration on OpenStack and Kubernetes-based platforms (CBIS, OCP, NRHO).
• Solid practical experience with networking protocols, L2/L3 switches, routers, firewalls, DNS, Radius, and Diameter.
• Proven expertise in managing customer escalations, 24/7 on-call support rotations, and cross-functional engineering resources.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-Pressure outage conditions.
• Excellent written and verbal English communication skills with strong executive presentation and customer-facing abilities.
• Mandatory legal work eligibility and physical availability for full-time remote operations in the USA.

Nice-to-Have Skills:

• Professional certifications such as Nokia Certified Network Associate/Professional, Kubernetes Administrator (CKA), or AWS/OpenStack certifications.
• Prior professional working experience in top-tier mobile network operators (MNOs) or telecommunications vendor support teams.
• Hands-on familiarity with server and storage hardware including Nokia Airframe, HPE, Dell, and EMC systems.
• Experience utilizing monitoring suites (Prometheus, Grafana, Thanos) and GitOps automation pipelines.
• Exposure to ITIL service management frameworks and Salesforce ticketing administration.

Recruitment Pro Tip:

When applying for this Care Technical Manager position at Inabia, ensure your resume explicitly highlights your hands-on Nokia Container Services (NCS) and mobile core network portfolio, details your customer-facing escalation management experience, and confirms your remote availability in the USA.