Care Tech Engineer: 5G/LTE, WiFi & AI Diagnostics

NOKIA

Dallas (TX)

On-site

USD 90,000 - 130,000

Full time

6 days ago

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Job summary

Nokia of America Corporation in Dallas invites applications for a Care Technology Expert. You will analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products, collaborate with cross-functional teams, and reproduce issues in lab environments to drive deeper insights.

You will create and manage Jira tickets, perform root cause analysis, and develop knowledge base content to boost team efficiency and support.

Qualifications

2+ years debugging LTE and 5G network structure, core network and RAN issues.
2 years using Ethernet, TCP/IP, IPv4/IPv6 to isolate issues.
2 years RF propagation modelling and interference analysis for 5G/4G.
2 years troubleshooting WiFi issues.
1 year experience with LTE and 5G signaling.

Responsibilities

Analyze and troubleshoot broadband access field issues remotely for optical network terminal and fixed wireless access products.
Collaborate with other teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
Participate in on-call weekend rotation (48 hrs) every 1.5 months.