FN Care Technology Expert

NOKIA; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Nokia of America Corporation in Dallas invites applications for a Care Technology Expert. You will analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products, collaborate with cross-functional teams, and reproduce issues in lab environments to drive deeper insights.

You will create and manage Jira tickets, perform root cause analysis, and develop knowledge base content to boost team efficiency and support.

Qualifications

• 2+ years debugging LTE and 5G network structure, core network and RAN issues.
• 2 years using Ethernet, TCP/IP, IPv4/IPv6 to isolate issues.
• 2 years RF propagation modelling and interference analysis for 5G/4G.
• 2 years troubleshooting WiFi issues.
• 1 year experience with LTE and 5G signaling.

Responsibilities

• Analyze and troubleshoot broadband access field issues remotely for optical network terminal and fixed wireless access products.
• Collaborate with other teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analysis and recommend corrective actions.
• Develop and maintain knowledge base content to enhance team efficiency and customer support.
• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
• Participate in on-call weekend rotation (48 hrs) every 1.5 months.

Skills

LTE & 5G debugging

Networking concepts (Ethernet TCP/IP)

RF propagation modelling

WiFi troubleshooting

LTE/5G signaling

Jira ticketing

Education

Bachelor's degree in Telecommunications/CS/IT

Master's degree in Telecommunications/CS/IT

Tools

Jira

Job description

Nokia of America Corporation, FN Care Technology Expert, Dallas, TX.

• Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products.
• Collaborate closely with other teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analysis and recommend corrective actions.
• Develop and maintain knowledge base content to enhance team efficiency and customer support.
• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
• Participate in on-call weekend rotation (48 hrs) every 1.5 months. #LI-DNI

Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work experience.

• Must have 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues;
• Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues;
• Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network;
• Must have 2 years of experience troubleshooting WiFi related issues;
• Must have 1 year of experience in LTE and 5G signaling.

Employer will accept any suitable combination of education, training, or experience.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.