Care Team Scheduler & On-Call Coordinator

Senior Helpers; Reno (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

Senior Helpers in Reno, NV is seeking a Scheduling Coordinator to join our caregiving team. You will schedule and coordinate caregivers based on care plans, maintain staffing levels, and ensure the office schedule is complete for the next business day.

This role requires strong communication, customer service, and multitasking in a fast-paced environment. Experience with WellSky is a plus, and proficiency with MS Office and email is essential.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Experience with WellSky software a plus.
• Proficiency with email and MS Office required.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent verbal and client interaction skills; able to multitask in a fast-paced environment.
• Experience using telephones with multiple lines and handling several calls professionally.
• Excellent problem solving abilities to manage schedule conflicts.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to conflicts, emergencies and call-outs; ensure next day/weekend coverage.
• Track and record in Clear Care all assignments, refusals, call-outs, late arrivals, and share updates with the team.
• Accept on-call duty averaging two weeks per month per directions from Office/Caregiver Manager.
• Communicate with the team to ensure staffing levels are adequate for scheduling.
• Assist in keeping caregiver files up to date, tracking licensing/insurance in WellSky scheduling software.
• Audit hours worked vs scheduled hours; ensure accuracy.
• Perform other duties as needed.

Skills

Customer service

Verbal communication

Multi-tasking

Team player

Adaptability

Problem solving

Tools

WellSky scheduling software

MS Office

Job description

Senior Helpers in Reno, NV is seeking a Scheduling Coordinator to join our caregiving team. You will schedule and coordinate caregivers based on care plans, maintain staffing levels, and ensure the office schedule is complete for the next business day.

This role requires strong communication, customer service, and multitasking in a fast-paced environment. Experience with WellSky is a plus, and proficiency with MS Office and email is essential.