Scheduling Coordinator

Senior Helpers; Reno (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

Senior Helpers in Reno, NV is seeking a Scheduling Coordinator to join our caregiving team. You will schedule and coordinate caregivers based on care plans, maintain staffing levels, and ensure the office schedule is complete for the next business day.

This role requires strong communication, customer service, and multitasking in a fast-paced environment. Experience with WellSky is a plus, and proficiency with MS Office and email is essential.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Experience with WellSky software a plus.
• Proficiency with email and MS Office required.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent verbal and client interaction skills; able to multitask in a fast-paced environment.
• Experience using telephones with multiple lines and handling several calls professionally.
• Excellent problem solving abilities to manage schedule conflicts.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to conflicts, emergencies and call-outs; ensure next day/weekend coverage.
• Track and record in Clear Care all assignments, refusals, call-outs, late arrivals, and share updates with the team.
• Accept on-call duty averaging two weeks per month per directions from Office/Caregiver Manager.
• Communicate with the team to ensure staffing levels are adequate for scheduling.
• Assist in keeping caregiver files up to date, tracking licensing/insurance in WellSky scheduling software.
• Audit hours worked vs scheduled hours; ensure accuracy.
• Perform other duties as needed.

Skills

Customer service

Verbal communication

Multi-tasking

Team player

Adaptability

Problem solving

Tools

WellSky scheduling software

MS Office

Job description

Are you a creative problem solver who will do whatever it takes to get the job done? Would you enjoy working in the fast- growing senior care field?? If so, we want to talk with you! Senior Helpers is currently seeking a Scheduling Coordinator to work in their Reno office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from others on the care team where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Clear Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the team on a regular basis as determined by the owner
• Accept on-call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager
• Communicate with the team to ensure that staffing levels are adequate for scheduling
• May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc. in Wellsky scheduling software.. Collects new documents as directed, when new documents cannot be obtained
• Audits hours worked on a regular basis to ensure hours match scheduled hours
• Other duties as needed

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Experience with Wellsky software a plus
• Proficiency with email and MS Office required.
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience with a fast-paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.