Care Team Manager

Empath Health; Ocala (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

Industry-Leading PTO

Grow Your Career

Make a Difference

Job summary

Hospice of Marion County, part of Empath Health, is seeking a Care Team Manager to lead our clinical and non-clinical staff toward exceptional end-of-life care. You will ensure regulatory compliance, quality standards, and alignment with the organization’s Mission and Vision.

You’ll oversee staffing, performance evaluations, and professional development while coordinating patient and family support in a compassionate, dignified manner within Marion County.

Qualifications

• Bachelor’s degree required; Masters preferred.
• Licensure: RN or LCSW, or equivalent.
• Two years hospice supervisory experience preferred.
• Continuing education: must maintain relevant CEU/training.

Responsibilities

• Promotes the organization’s vision and aligns goals with strategic plans.
• Leads and manages diverse clinical and non-clinical staff; conducts evaluations.
• Oversees patient care decisions to ensure quality and compliance with standards.
• Develops audit processes to meet regulatory and accreditation requirements.
• Analyses financial metrics to guide business decisions and resource use.
• Communicates clearly with leaders, staff, and community partners.

Skills

Leadership

Compliance

Staff management

Communication

Education

Bachelor’s degree

Masters degree preferred

Job description

Hospice of Marion County, a part of Empath Health is seeking a Care Team Manager to join our team. The Care Team Manager is an integral component of the leadership team at Hospice of Marion County. The Care Team Manager is an integral component of the leadership team with responsibility for conveying the Mission/Vision to the community served. The Care Team Manager is directly responsible for compliance with governing state and federal regulations as well as standards of care guideline requirements of accreditation agencies. Through oversight and supervision of clinical and non-clinical staff, the Care Team Manager has the primary responsibility and authority for maintaining quality of patient care in accordance with the organization’s objectives and policies through planning, coordinating, implementing, and evaluating the services provided to patients and families.

Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.

What you’ll Do

• Promotes and models the organization’s vision, mission, and values, making decisions and implements strategies that are aligned with the organization’s business goals and objectives, industry trends, and external forces.
• Develops and executes goals and strategic plans for own area of responsibility and the broader organization to achieve exceptional results.
• Leads/manages a diverse clinical and non-clinical staff (nurses, home health aides, etc.). Attracts, develops, and retains a diverse, high performing team. This includes assessing performance of each staff member and coaching/counseling appropriately, as well as completing formal performance evaluations.
• Oversees staff and makes sound decisions with the care of our patients/clients in mind. This includes developing and implementing best practices to enhance the patient/client experience.
• Seek and respond to feedback from internal/external customers to improve overall service and patient care. This includes managing service recovery efforts in a thorough and timely manner.
• Develops and executes audit process to ensure regulatory and accreditation requirements are met.
• Analyzes financial metrics and implements strategies to appropriately guide business decisions in order to meet or exceed goals.
• Communicates in a timely, clear and concise manner with internal and external leaders, team members, and community partners.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What you’ll Need

• Education and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; Masters degree preferred; or equivalent combination of education and experience
• Two years Hospice experience with at least two years of supervisory management experience preferred
• Seven to ten total years experience as an RN or LCSW preferred
• Licensure: RN or LCSW and or equivalent experience
• Continuing education: Must acquire continuing education and training related to regulatory and professional practices. Demonstrates advancement in knowledge and expertise
• Certifications: Valid CPR certification from the American Red Cross or American Heart Association; Current certifications as applicable to their professional discipline
• Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.
• Physical Requirements:
  • Push/pull/lift 50 lbs. (position patient, move equipment, transfer a patient, etc.)
  • Support 50 lbs of weight (ambulate patient, assist to bed or toilet)
  • Carry equipment/supplies
  • Use upper body strength (CPR, physically restrain patient, etc.)

What you’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.