Care Team Leader: Staff Development & Client Care

Four Hearts Healthcare Solutions, LLC; Las Vegas (NV); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Flexible schedule

Training & development

Wellness resources

Career advancement opportunities

Great Work Environment

Competitive compensation

Job summary

Four Hearts Healthcare Solutions, LLC is seeking an experienced Care Supervisor to oversee a team of PCAs, manage client caseloads, and develop service plans. You will lead staff meetings, address concerns, and train staff to uphold quality standards.

The ideal candidate will have strong patient-care knowledge, caseload management, and excellent interpersonal skills to lead a team and ensure regulatory compliance. This role reports to the Administrator and involves on-call responsibilities.

Qualifications

• Experience as a Care Supervisor is preferred.
• Licensure/certification to perform this role (LPN, CNA, LSW preferred)
• Excellent written and verbal communication
• Deep understanding of health care policies and regulations
• Demonstrable ability to manage others, including scheduling and problem-solving
• Have a high school diploma or equivalent
• Understand NV Personal Care Services statutes
• Read, write, speak & understand English
• Criminal & other required checks
• First Aid & CPR training within 6 months of hire

Responsibilities

• On-Call for staffing concerns or issues.
• Conduct regular meetings with staff and advisory boards.
• Orients staff to policies and procedures of our Agency.
• Orientation, Training & Supervision of staff to ensure quality performance standards.
• Ensure compliance with state and federal regulations
• Provide strong leadership and guidance to staff in regards to scheduling and treatment plans
• Takes referrals and assigns clients to field staff.
• Follows up on referrals by contacting clients, family members, etc.
• Handles client service supervision per agency policy.
• Documents telephone/in-office conferences with clients/family, staff, and others.
• Manages the client services coordination.
• Manages the HR needs of the client services department, notifying the Administrator when new hires are needed to stay proactive with growth plan.
• Assists with interviews and hires select service personnel.
• Establishes mutual goal setting and achievement standards.
• Projects a concerned, professional appearance toward Agency staff.
• Maintains high visibility and availability via telephone while in the office.
• Works to develop a positive rapport/relationship with all staff.
• Performs tasks as delegated by Administrator.
• Carries beeper when away from office and responds within the hour.
• Shares on-call responsibility on an equitable basis.
• Actively develops and pursues referral sources, as well as facilitates on-going relationships with various community organizations.
• Other duties as assigned.

Skills

Excellent written and verbal comm.

Health care policy knowledge

People management

Schedule management

Client care supervision

English proficiency

Education

High school diploma or equivalent

First Aid & CPR training

Job description

Four Hearts Healthcare Solutions, LLC is seeking an experienced Care Supervisor to oversee a team of PCAs, manage client caseloads, and develop service plans. You will lead staff meetings, address concerns, and train staff to uphold quality standards.

The ideal candidate will have strong patient-care knowledge, caseload management, and excellent interpersonal skills to lead a team and ensure regulatory compliance. This role reports to the Administrator and involves on-call responsibilities.