Walk-In Interviews: Care Team Representative Opportunities

Sedgwick Claims Management Services Ltd; Dubuque (IA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Stable in-office and virtual work

Comprehensive training

Mentor support

Career growth opportunities

Comprehensive benefits package

Job summary

Sedgwick is hosting walk-in interviews for Care Team Representative opportunities in Dubuque, IA. The company supports a flexible hybrid work style and invites local candidates to learn about the team, role expectations, and growth opportunities.

Applicants should come by the Center of Excellence in Dubuque for a chance to interview with our team. The position emphasizes excellent service to callers and detailed claim notes in a multi-client environment.

Qualifications

• 1 year of customer service experience or equivalent required; inbound call center experience preferred.
• Excellent verbal and written communication skills; PC literate; able to multi-task across multiple systems.

Responsibilities

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and problems related to claims application and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements and client expectations.
• Educate customers on documentation, time frames, and claim status.
• Enter verbal and written claim information into the system.
• Escalate to appropriate contact when needed.

Skills

Customer service

Communication

Typing

Education

High school diploma or GED

Tools

Microsoft Office

Windows

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Walk-In Interviews

Care Team Representative Opportunities

Our Teams Thrive Together! We collaborate in person and embrace a flexible hybrid work style. To join our team, you’ll need to live near our Center of Excellence in:

Dubuque, IA 4141 Westmark Avenue Dubuque, IA 52002

Available Walk-In Interview Dates

• September 9 | 7:00 AM - 11:00 AM CST
• September 10 | 3:00 PM - 7:00 PM CST
• September 16 | 7:00 AM - 11:00 AM CST
• September 17 | 3:00 PM - 7:00 PM CST

No appointment needed. Come learn more about Sedgwick, explore career opportunities, and interview with our team.

What We Offer

• A stable and consistent work environment, both in-office and virtual
• Comprehensive training to help you support employees and customers from some of the world's most respected brands
• A dedicated manager and mentor to support your success
• Career growth and advancement opportunities as you develop new skills
• A competitive, comprehensive benefits package designed to support your mental, physical, financial, and professional well-being

Your Next Big Opportunity Starts Here Ready to start a rewarding career with a team that supports your growth every step of the way? Learn about a day in the life of a Care Team Representative:

SED23026 - Mariah_01-09-24 (vidyard.com) & https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
• Skills & Knowledge: Excellent verbal and written communication skills; PC literate, including Microsoft Office products, Windows environment; Must meet minimum typing requirements; Strong organizational skills; Good interpersonal skills; Ability to multi task in fast paced environment; Ability to support multiple clients across communication channels and utilize multiple systems simultaneously; Ability to work in a team environment and/or independently; Ability to meet or exceed Performance Competencies; Ability to meet all attendance expectations.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.85.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com