Care Team Associate - Afternoons & Evenings

Sedgwick; Dublin (OH); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Stable environment

Training program

Mentor support

Career development

Benefits package

Job summary

Sedgwick is seeking an Entry-level Care Team Representative to support customers regarding claims. This hybrid role allows in-office collaboration at multiple centers while enabling virtual work where appropriate.

Training runs Monday–Friday, with afternoons/evenings available, and a focus on empathetic, efficient service. The position emphasizes accurate claim notes, fast issue resolution, and guiding customers through documentation and timelines.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience; inbound call center preferred.
• Excellent verbal and written communication skills; ability to multitask and type efficiently.

Responsibilities

• Serve as primary liaison with callers across client accounts.
• Explain documentation and timelines for filing/processing claims.
• Enter and document claim information accurately in the system.
• Direct calls to appropriate contacts or escalate as needed.
• Attend scheduled work hours and maintain performance.

Skills

Communication

Multitasking

Typing proficiency

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Sedgwick is seeking an Entry-level Care Team Representative to support customers regarding claims. This hybrid role allows in-office collaboration at multiple centers while enabling virtual work where appropriate.

Training runs Monday–Friday, with afternoons/evenings available, and a focus on empathetic, efficient service. The position emphasizes accurate claim notes, fast issue resolution, and guiding customers through documentation and timelines.