Care Team Assistant

Trustbridge; Brandon (FL); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

5+ weeks PTO

CEU tuition reimbursement

Career growth opportunities

Job summary

Suncoast Hospice of Hillsborough, a part of Empath Health, is seeking a compassionate Care Team Assistant to join our Brandon, FL hospice team. The role provides communication, resource and administrative support to the Interdisciplinary Teams, patients, families and community partners.

Schedule: Monday–Friday 8am–5pm. Suncoast Hospice has served the community since 1977, offering Full Life Care and compassionate end‑of‑life services.

Qualifications

• High school diploma or GED; hospice admin experience preferred.
• Excellent verbal and written communication; strong customer service.
• Strong documentation, organization, time management and multitasking.
• Ability to work independently and with others; discretion.
• Proficiency in MS Word, Excel and Outlook; quick learner.

Responsibilities

• Perform administrative clerical duties for the team, including filing, data entry, processing and distributing documents; manage mail, faxes and phone messages; maintain supplies.
• Ensure patient charts are accurate and distribute paperwork to appropriate disciplines in a timely manner.
• Collaborate with Team Leadership to prepare for weekly IDT meetings and related events; participate as assigned.
• Track team census by monitoring status changes, admissions, discharges, transfers and other census activities.
• Support patient care needs by handling calls professionally and adhering to communication practices.
• Coordinate patient equipment needs with DME and maintain records of transactions.

Skills

Communication

Customer Service

Time Management

Organization

Discretion

Self-direction

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Suncoast Hospice of Hillsborough, a part of Empath Health is seeking a compassionate Care Team Assistantto join our Hospice team in Brandon, FL. The Care Team Assistant provides communication, resource and administrative support to the agency Interdisciplinary Teams, as well as patients, families and other members of the community.

Schedule:Monday-Friday 8am-5pm

Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

What You'll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA's, volunteer hours in Raiser's Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency "communication practices" as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay:Your skills and contributions are recognized and rewarded.
• Benefits & Wellness:Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO:5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career:CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference:Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills. Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.