Shelter Team Associate

Rescue Mission of Roanoke Inc.; Roanoke (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Tuition assistance

Job summary

The Rescue Mission of Roanoke is seeking energetic Shelter Team Associates to support guests and manage shelter operations in Roanoke. The role emphasizes compassionate service, safety, and teamwork while coordinating chapel services and meals.

Hours include afternoon, evening, and night shifts with a commitment to holiday and weekend coverage. Basic computer skills (Microsoft Office, Gmail) and a strong sense of mission are essential for success.

Qualifications

• Experience working with individuals living with mental health and substance use disorder helpful.
• Desire to minister to and love those who need help and Jesus Christ.
• Patient and compassionate presence.
• Previous experience with conflict resolution techniques, helpful.
• Working knowledge of Microsoft Office, Gmail, basic grammar

Responsibilities

• Shelter guests guidance and support to ensure a safe and secure environment for everyone.
• Monitor rounds of the facility and promote a healthy environment for guests and volunteers.
• Administrative duties include data input of records and incident reports; assist with training and schedules.

Skills

Compassionate

Strong work ethic

Reliability

Communication skills

Tools

Microsoft Office

Gmail

Job description

Benefits:

• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Tuition assistance

Who We Are:

Since 1948, The Rescue Mission of Roanoke has been on the mission of "Helping Hurting People" in Jesus' Name. The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit, faith based, equal opportunity employer.

The Emergency Shelter Team serve to minister to individuals in crisis who seek emergency shelter at the Rescue Mission. The Shelter Team is committed to embodying compassion and understanding while helping hurting people in Jesus name. They serve individuals who seek emergency shelter by providing intentional services related to a safe, secure and comfortable nights rest. These services include chapel services, overnight laundry, the opportunity to take a shower and shelter while sleeping.

Reports to: Shelter Manager

Hours of Availability: The Shelter provides services to guests between the hours of 3pm – 9am every day of the year including holidays and weekends.

Typical schedules are as follows:

• 2:30pm – 11:30pm
• 11:00pm – 8:00am

Hours outside of the typical schedule may be required due to the need for Day Shelter, Trainings, Meetings.

Location Opportunities include:

Men's Shelter

Family Shelter

Compensation:

$19.00/hour

Our Team Members should exhibit the following:

Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.

Individual must be willing to adhere to The Rescue Mission of Roanoke's Code of Ethics.

Demonstrates a genuine interest in the safety and well-being of our guests and team members.

Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.

Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.

Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.

Job Specific Qualifications:

Experience working with individuals living with mental health and substance use disorder helpful.

Desire to minister to and love those who need help and Jesus Christ

Patient and compassionate presence

Previous experience with conflict resolution techniques, helpful

Working knowledge of Microsoft Office, Gmail, basic grammar

Career Summary (may include other duties as assigned)

Shelter Team Associates provide guidance and support to the shelter guests to ensure processes are followed for safe and secure environment for everyone.

They monitor as extra support during chapel services and meals.

They make rounds of the facility and grounds including room checks and promoting a healthy environment for guests, volunteers and team members.

Administrative duties include accurate data input of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance.

Our goal is to meet unmet needs while providing a safe and secure environment by building healthy relationships with our guests and our team. Assist volunteers and/or interns to include training.

All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. The expectation is to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all-inclusive list).

Prolonged computer use; computer screen exposure

Consistently - Communicating with others to exchange information; verbally and/or electronically

Frequent periods of moving around to accomplish a task; sitting and standing

Occasional periods of standing, stooping, turning, twisting, pushing, pulling objects

Lift up to 30 pounds; not typically repetitive

Temperatures may vary depending on activity/events; indoor/outdoor exposure

Noise levels may vary depending on activity/event and/or location

Occasional– exposure to general cleaning chemicals

The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace.

We look forward to reviewing your qualifications!