Care Services Administrative Assistant (Flexible Hours)

NHS Scotland; Smith (AR); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave entitlement

NHS Pension Scheme

Learning and development opportunities

Supportive team environment

Employee wellbeing services

Blue light scheme

Job summary

NHS Highland in Caithness seeks an Administrative Assistant to join the Care at Home Team. You will provide comprehensive admin support to ensure efficient operation of a busy office and support high-quality care for service users at home.

The role involves coordinating service activity, maintaining records, supporting governance processes, and acting as a key contact for service users, carers and health professionals. 36 hours per week, band 2 salary £26,696–£28,988 pro rata.

Responsibilities

• Provide administrative and clerical support to the Care at Home Team.
• Act as the first point of contact for telephone and email enquiries.
• Maintain accurate electronic and paper records in accordance with NHS Highland policies.
• Process referrals and manage incoming correspondence.
• Support scheduling and coordination of care services.
• Prepare, collate, and distribute documentation, reports, and meeting papers.
• Assist with data collection, reporting, and performance monitoring.
• Support the completion and recording of audits required for governance and Care Inspectorate compliance.
• Maintain filing systems and databases.
• Order office supplies and support general office administration.
• Ensure confidentiality is maintained at all times in line with Data Protection and NHS policies.

Job description

NHS Highland in Caithness seeks an Administrative Assistant to join the Care at Home Team. You will provide comprehensive admin support to ensure efficient operation of a busy office and support high-quality care for service users at home.

The role involves coordinating service activity, maintaining records, supporting governance processes, and acting as a key contact for service users, carers and health professionals. 36 hours per week, band 2 salary £26,696–£28,988 pro rata.