Care Scheduling Specialist: Shape Reliable Home Care

Hireology; Ephrata (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bi-weekly bonuses

401(k) matching

Medical insurance

Dental insurance

Vision insurance

PTO

Job summary

Senior Helpers – Lancaster County, PA is seeking a Scheduling Coordinator to join our team. A fast-paced, people-focused role coordinating caregiver schedules and helping ensure our clients receive the consistent, dependable care they need.

This role serves as a vital link between clients, caregivers, and the office team. If you are organized, communicate well, enjoy solving problems, and stay calm when things change, we’d love to hear from you!

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word, Excel, Outlook, and internet.
• Healthcare staffing experience preferred, but not required.

Responsibilities

• Maintain the Company schedule at least three days in advance, identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs, availability, qualifications, and preferences.
• Respond to caregiver call-outs, open shifts, tardiness, and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients, families, and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime, caregiver utilization, and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on-call rotation as assigned.

Job description

Senior Helpers – Lancaster County, PA is seeking a Scheduling Coordinator to join our team. A fast-paced, people-focused role coordinating caregiver schedules and helping ensure our clients receive the consistent, dependable care they need.

This role serves as a vital link between clients, caregivers, and the office team. If you are organized, communicate well, enjoy solving problems, and stay calm when things change, we’d love to hear from you!