Care Scheduling & Coordination Specialist

Always Best Care Senior Services - Metro West & Worcester County; Westborough (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid Holidays

Paid vacation

401K Benefit

Competitive pay based on experience

Opportunity for growth.

Job summary

Always Best Care Senior Services - Metro West & Worcester County seeks an organized administrative professional to coordinate scheduling for clients and caregivers. The role requires strong communication, office software proficiency, and the ability to multitask in a fast-paced healthcare support environment.

Bi-lingual English/Spanish a plus; full-time position with benefits. Work in a team-oriented office focusing on reliable scheduling and accurate payroll support.

Qualifications

• Strong communication and interpersonal skills.
• Experience with computer systems and software such as Microsoft Office and email; WellSky experience is a plus.
• Excellent organization and time management skills.
• Strong negotiation and problem-solving skills with clients.
• Ability to multitask and handle a high-volume workload.
• Preferred: experience in customer service or administrative roles, healthcare/home health exposure.
• Authorized to work in the US and pass a comprehensive background check.
• Bi-Lingual English/Spanish a plus.

Responsibilities

• Serve as point of contact for scheduling concerns from clients and caregivers.
• Work schedule will be Monday to Friday, 8-hour shifts.
• Rotate on-call after hours phone coverage.
• Ensure shifts and last-minute needs are covered with the appropriate staff.
• Report caregiver hours properly on the schedule for accurate billing and payroll.
• Coordinate care plans and schedules with care coordinators and community liaison.
• Communicate regularly with staff and clients regarding assignments and issues.
• Work as a member of an interdisciplinary team in a fast-paced environment.
• Call Caregivers on Alerts, investigate why late, document, and notify manager as needed.
• General Office Administrative functions include: Prepare and audit biweekly payroll reports and time sheets.
• Serve as a back up to director of billing and payroll.

Skills

Communication

MS Office

Organization

Problem solving

Multitasking

Customer service

Healthcare exposure

Bilingual English/Spanish

Tools

WellSky

Job description

Always Best Care Senior Services - Metro West & Worcester County seeks an organized administrative professional to coordinate scheduling for clients and caregivers. The role requires strong communication, office software proficiency, and the ability to multitask in a fast-paced healthcare support environment.

Bi-lingual English/Spanish a plus; full-time position with benefits. Work in a team-oriented office focusing on reliable scheduling and accurate payroll support.