Care Partnerships Associate - Remote

Thriveworks Administrative Services, LLC; Arizona; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401K with employer match

Paid time off

Disability insurance

Professional development opportunities

Job summary

Thriveworks is seeking a remote Care Partnerships Associate to expand behavioral healthcare access by developing referral partnerships with healthcare organizations. You will manage a portfolio of partners, educate stakeholders on Thriveworks services, and drive growth through proactive outreach and data-driven decisions.

The role emphasizes collaboration with Growth, Marketing, Clinical Operations, Analytics, and Patient Access teams, with a focus on improving the referral experience and

Qualifications

• Strong communication, relationship-building, and problem-solving skills.
• Confidence with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and prioritize opportunities independently.

Responsibilities

• Grow referral partnerships by managing a portfolio of healthcare partners and sources.
• Build relationships with physicians, APPs, managers, and care teams to drive referrals.
• Use data and CRM dashboards to evaluate performance and prioritize opportunities.

Skills

Relationship-building

Outbound outreach

Communication

Problem-solving

Project management

Education

Bachelor’s degree in Business/Healthcare/Marketing/Communications

Tools

Salesforce

Job description

Care Partnerships Associate - Remote - Full-time

About Thriveworks

Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in-person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.

About the Job

Thriveworks is looking for a Care Partnerships Associate to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners. This externally facing role combines business development, relationship management, and territory strategy, with a focus on developing referral opportunities and driving measurable growth. The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership growth.

Key Responsibilities

Grow Referral Partnerships

Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.

Develop strategies to grow existing partnerships and build new referral relationships.

Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.

Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.

Build Healthcare Relationships

Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.

Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate.

Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.

Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.

Improve the Referral Experience

Help partners navigate the Thriveworks referral process and remove barriers to patient access.

Promote adoption of referral tools, including the Patient Referral Dashboard.

Identify recurring partner needs and collaborate internally to improve the referral experience.

Develop Your Territory

Research healthcare markets and identify new partnership opportunities.

Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

Prioritize accounts based on referral potential, performance, and strategic value.

Use Data to Drive Performance

Maintain accurate account and activity information in Salesforce.

Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.

Maintain strong follow-through on partner commitments, meetings, and growth opportunities.

Collaborate Across

Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

Connect partners with the appropriate internal resources when issues fall outside the scope of Care Partnerships.

Requirements

2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field. Strong communication, relationship-building, and problem-solving skills. Confidence with outbound outreach and developing new relationships. Ability to manage multiple accounts and prioritize opportunities independently. Comfort using data and performance metrics to drive decisions. CRM experience; Salesforce strongly preferred. Strong ownership, organization, and follow-through. Ability to thrive in a fast-paced, growth-oriented environment. Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.

Success Is Measured

Success is measured by both activity and outcomes, including: New client visits and referral growth. New and expanded referral partnerships. Reactivation of declining or inactive accounts. Expansion across providers, offices, departments, and locations. Effective outbound outreach and account management. Patient Referral Dashboard adoption. Salesforce accuracy and follow-through. Contribution to overall Care Partnerships goals.

An amazing team culture

Benefits

• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance
• Professional development & advancement opportunities

Physical demands

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.

Equal Opportunity Employer

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique.

We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Eligibility

Applicants must be legally authorized to work in the United States at the time of hire.

This position is not eligible for employment visa sponsorship, either now or in the future.

We work to create a supportive, enjoyable environment that therapists, counselors, psychologists, clinical supervisors, and clinicians seeking supervision for licensure never want to leave. As a result, our clinical team members build long-standing careers at Thriveworks and lasting relationships with clients.