Care Partner Success Specialist

Freddie Mac; Princeton (NJ); Remote; USD 64,000 - 74,000; Full time

Job summary

A leading company in Assistive Technology seeks a dedicated professional to serve as the primary contact for care partners. This role involves building relationships, providing training, and supporting care partners through the sales process. Candidates should possess strong communication skills and a customer service background. The company offers a flexible work environment, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits package

Annual bonus program

Flexible remote work environment

Career advancement opportunities

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in sales or relationship management preferred.

Responsibilities

• Serve as the primary point of contact for care partners.
• Build and maintain trusting relationships through personalized communication.
• Schedule and deliver tailored training and support sessions.

Skills

Communication

Customer Service

Problem Solving

Education

Bachelor's degree

Tools

HubSpot

Office 365

Zoom

Job description

Employer Industry: Assistive Technology

Why consider this job opportunity:
- Salary up to $64,000 per year
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunity for career advancement and professional development
- Annual bonus program and merit increases
- Flexible remote work environment with Year-Round Flex Fridays
- Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for care partners throughout the sales process
- Build and maintain trusting relationships through personalized communication
- Schedule and deliver tailored training and support sessions for care partners
- Assist care partners with navigating paperwork and trial steps
- Track and report on engagement trends and care partner outcomes

What is Required (Qualifications):
- Bachelor's degree preferred or equivalent combination of education and experience
- Minimum of 2 years of customer service experience
- Experience in sales, engagement, or relationship management strongly preferred
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry preferred
- Proficiency with HubSpot, Office 365, and Zoom
- Strong empathy and customer-centered mindset
- Demonstrated ability to adapt quickly to changing workflows and priorities
- Creative problem-solving skills with a solutions-oriented approach

#AssistiveTechnology #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.