Triage Nurse Advisor - RN

Fairview Health Services; Saint Paul (MN); Remote; USD 60,000 - 75,000; Part time

Job summary

A leading healthcare provider is seeking a Telephone Triage Nurse Line Advisor to support patients remotely. This role involves triaging patient calls, providing education, and ensuring quality care. Candidates should have a current RN license and experience in triage. The position offers flexible hours post-training and a generous benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Plans

Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

PTO

Tuition Reimbursement

Retirement

Early Access to Earned Wages

Qualifications

• 3-5 years RN work experience required.
• RN Triage experience preferred.

Responsibilities

• Independently triage calls from patients regarding symptoms and medication.
• Accountable for quality assessment and efficient management of care.
• Use symptom-based protocols to assess and provide education.

Skills

Triage

Communication

Customer Satisfaction

Education

Current Minnesota RN License

Wisconsin RN License

Tools

Epic

Electronic Health Record Software

Job description

Job Overview

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters.

Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other!

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor with Fairview, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

Training: Training for this position requires flexibility to work full time (1.0 FTE) on-site for 4-6 weeks. Our training shifts are variable including days, mid-shift, evenings, and weekends.

Following training, we work remotely. The work from home location is required to be within driving distance from Midway Corporate Campus in Saint Paul, Minnesota.

Schedule: This opening is 0.6 FTE (48 hours per two weeks) on our day shift with an every weekend rotation. Weekday shifts with support our ED Lab result team, weekend shifts will support our Nurse Advisor team, with floating between duties as needed.

As RN Advisors, we independently triage calls from patients inquiring about their symptoms, medication refills, test results, and information regarding our facilities. We handle approximately 6 calls per hour with calls lasting 6-9 minutes in duration. We are advocates, assisting callers through the health care system.

In accordance with the Minnesota State Board of Nursing Practice Act, the Fairview ED lab result follow-up RN primary responsibility is to lead the Fairview/MHealth ED lab result pools (Epic) for the following Emergency Departments: Fairview Ridges (RH), Fairview Southdale (SH) Fairview Northland (PH), Fairview Lakes (WY), U of MN/MHealth East (UU) and West Bank (UR), Grand Itasca Clinic and Hospital (GICH), and the Urgent Care clinic at Fairview Lake Wyoming.

Responsibilities include:

• Accountable for quality assessment; efficient management of care and client happiness.
• Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.
• Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.
• Use symptom-based protocols to systematically assess, address needs and provide education.
• Prioritize calls based on patients needs
• Work independently, using approved protocols which include occasional consultation with ED providers.

• Contact certain patient’s with lab results and used RN assessment skills, document telephone encounter in Epic

• Send Rx’s in appropriate pharmacy’s educate patient/parent - all actions subject to protocol.

• Handle most of the lab results that were not finalized when the patient was discharged from the Fairview Emergency Department.

• Using the nursing process, the ED Lab Result RN facilitates access to the health care system and/or negotiates a satisfactory resolution to the clients' concern.

Qualifications:

• Current Minnesota RN License
• 3-5 years RN work experience
• Wisconsin RN License; application submitted within 30 days of hire and obtained within 120 days of hire

• Computer skills: able to document reliably in electronic health record softwar
• RN Triage experience preferred

• Knowledge in microbiology preferred

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status