Care Partner

Launch Tennessee; Nashville (TN); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative organization is seeking a dedicated Care Partner to support individuals navigating their cancer journey. This role focuses on building trusting relationships with members, ensuring they receive the necessary resources and support. You will engage with members through various communication channels, helping them schedule appointments and access vital services. Join a mission-driven team that values empathy, effective communication, and a commitment to improving health outcomes. This position offers a chance to make a meaningful impact in the lives of those facing significant challenges, all while working in a dynamic and supportive environment.

Qualifications

• Experience in healthcare or customer service roles is preferred.
• Ability to navigate technology and virtual communication tools.

Responsibilities

• Guide members through their cancer care journey via phone, text, and video.
• Connect members with healthcare providers and resources.

Skills

Effective communication

Empathy

Technology comfort

Listening skills

Problem-solving

Education

High school diploma or equivalent

Experience in healthcare

Tools

Google Suite

Slack

Electronic health records

Job description

Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.

Your Mission:

As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.

In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks. The shift for this role is 2:30pm-11:00pm EST.

After your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs.
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You’re hitting your efficient metrics and quality standards.
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
• Be on the lookout to improve the experience, quality, and outcomes of our work with members.

What leads to success:

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within lower 48 United States due to contractual limitations with accessing PHIs. The shift for this role is 2:30pm-11:00pm EST.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.