Care Partner - Remote

Sharecare; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative digital health company is looking for a Care Partner to join its Home Health Business Line. This role is crucial in ensuring caregivers have a positive experience, from recruitment to ongoing support. You'll engage with caregivers, manage job offers, and maintain strong relationships, all while working remotely. If you have a passion for customer service and the ability to adapt to changing needs, this is a fantastic opportunity to make a difference in the lives of caregivers and their clients. Join a forward-thinking team dedicated to optimizing well-being and supporting caregivers in their vital roles.

Qualifications

• Strong communication skills to engage and support caregivers.
• Excellent organizational skills and attention to detail.
• At least one year of experience in customer service or recruitment.

Responsibilities

• Conduct interviews to assess cultural fit and manage job offers.
• Build and maintain strong relationships with caregivers.
• Encourage growth opportunities and keep caregivers informed.

Skills

Communication Skills

Organizational Skills

Relationship Management

Customer Service

Empathy

Adaptability

Education

Customer Service Experience

Recruitment Experience

Job description

Join to apply for the Care Partner - Remote role at Sharecare

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being by promoting positive behavior change. Committed to making high-quality care accessible and affordable, Sharecare supports each person through their personal health journey. To learn more, visit www.sharecare.com

Location:

Remote (U.S. Based)

Job Type:

Full-Time, Hourly

Pay:

$18-$20/hr

Sharecare is seeking a Care Partner for its Home Health Business Line, CareLinx, a platform connecting families with in-home caregivers. The Care Partner plays a vital role in ensuring a positive experience for caregivers, guiding them from inquiry through their first shift and ongoing support. Responsibilities include recruiting suitable candidates, assisting with caregiver/member matching, maintaining relationships, and providing resources to empower caregivers.

Essential Job Functions:

1. Recruitment & Job Offer Management:
   • Conduct interviews to assess cultural fit and represent the platform during hiring.
   • Manage and negotiate job offers within approved ranges.
   • Provide an engaging experience for caregivers, answering questions and inspiring confidence.
   • Partner with Onboarding Specialists to prepare caregivers for their first shift.
   • Guide caregivers through platform updates to enhance navigation and satisfaction.
2. Shift and Program Support:
   • Identify and engage qualified caregivers to meet program and member needs.
   • Collaborate with Care Advisors to plan and fulfill program requirements.
   • Inform caregivers about shifts and requirements, helping them meet eligibility criteria.
3. Relationship Management:
   • Build and maintain strong relationships through regular communication and support.
   • Address concerns and collaborate with Care Advisors to resolve issues.
4. Support and Engagement:
   • Encourage growth opportunities and keep caregivers informed on policies and resources.
   • Engage through check-ins and feedback to improve satisfaction and identify improvements.

Qualifications:

• Strong communication skills to engage and support caregivers.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Relationship management skills and a passion for customer service.
• Empathy and patience for addressing caregiver needs.
• Adaptability to changing priorities and needs.
• At least one year of experience in customer service, recruitment, or caregiver support is a plus.
• Ability to maintain confidentiality and follow company policies.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, veteran status, or other protected classes.