Care Operations Manager – Multi-site, CQC Focus

Liquidpersonnel; Lincoln (NE); Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Salary package as competitive

Pension scheme

Professional development

25 days annual leave

Blue Light Card discounts

Job summary

Liquid Personnel is recruiting a Service Manager – CQC on behalf of its client. This home-based role with frequent travel across Lincoln, Doncaster, and Norwich involves leading 30+ staff, managing 900–1,000 hours weekly, and ensuring high-quality, person-centred care.

You will oversee budgets, regulatory frameworks (CQC Single Assessment Framework), supervise staff, recruit, and develop services while maintaining financial sustainability. A UK driving licence is required.

Qualifications

• Minimum 5 years’ experience in operational leadership within health or social care.
• Level 4 qualification (or higher) in Leadership or Management.
• Strong understanding of supporting individuals with learning disabilities, mental health conditions, or complex needs.
• Skilled in risk management and mitigation.
• Full UK driving licence and access to a vehicle.
• Solid grasp of business operations including HR, contracts, and procurement.
• Proven experience in budget and P&L management.
• Excellent communication, leadership, and project management skills.
• Resilience and the ability to perform under pressure.
• Ability to build effective relationships with stakeholders and drive change.
• Knowledge of commissioning and contract management.
• Proficient in Microsoft Office and rostering/client management systems.

Responsibilities

• Lead and support service teams to deliver outstanding care aligned with contractual and regulatory standards.
• Monitor and manage budgets, ensuring financial targets and KPIs are met across all services.
• Maintain compliance with regulatory frameworks, including CQC’s Single Assessment Framework.
• Drive performance improvements using data, innovation, and best practices.
• Conduct regular supervision and appraisals for support staff.
• Collaborate with HR, Clinical Support, and Finance to maintain a transparent working environment.
• Manage employee relations and ensure adherence to company policies.
• Engage with commissioners and contribute to service development and expansion.
• Work with mobilisation and clinical teams to ensure smooth transitions for new services.

Skills

Leadership

Budgeting

Staff development

Risk management

Communication

Stakeholder management

Change management

Project management

Resilience

Education

Level 4 qualification in Leadership/Management

Tools

Microsoft Office

rostering systems

Finance systems

Job description

Liquid Personnel is recruiting a Service Manager – CQC on behalf of its client. This home-based role with frequent travel across Lincoln, Doncaster, and Norwich involves leading 30+ staff, managing 900–1,000 hours weekly, and ensuring high-quality, person-centred care.

You will oversee budgets, regulatory frameworks (CQC Single Assessment Framework), supervise staff, recruit, and develop services while maintaining financial sustainability. A UK driving licence is required.