Care Operations Leader: Scheduling, Compliance & Growth

A Village Home Care; Orangeburg (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mileage from office

401(k) matching

Bonus based on performance

Competitive Compensation

Career Growth Opportunities

Job summary

A Village Home Care in Orangeburg, SC seeks an Operations Manager to oversee daily office operations, workflows, and recordkeeping to support efficient service delivery.

You will lead caregiver staffing activities—recruitment, onboarding, scheduling, coaching— and ensure client coverage, respond to inquiries, maintain compliance, and support billing and budgeting as directed by leadership.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and interpersonal skills.
• Demonstrated leadership, coaching, and staff-management capabilities.
• Strong problem-solving and decision-making skills.
• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.
• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.
• Previous home care industry or comparable operations-management experience preferred.
• Ability to handle sensitive employee and client information with discretion and confidentiality.

Responsibilities

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.
• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.
• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage.
• Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards.
• Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.
• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers’ compensation processes.
• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on scheduling needs.
• Perform other duties related to the position as assigned by the Founder/CEO.

Skills

Leadership

Staff management

Organization

Communication

Problem-solving

Scheduling

Recordkeeping

Compliance knowledge

Education

Bachelor’s degree in Business or related field

Certified Nursing Assistant (preferred)

Tools

Scheduling software

Billing software

Office productivity tools

Job description

A Village Home Care in Orangeburg, SC seeks an Operations Manager to oversee daily office operations, workflows, and recordkeeping to support efficient service delivery.

You will lead caregiver staffing activities—recruitment, onboarding, scheduling, coaching— and ensure client coverage, respond to inquiries, maintain compliance, and support billing and budgeting as directed by leadership.