Care Navigator - HIV Prevention & Community Support

AIDS Center of Queens County, Inc.; New York (NY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Commuter benefits

Job summary

AIDS Center of Queens County, Inc. is seeking a full-time Care Navigator to support Harm Reduction programs across two Queens sites (Richmond Hill and Woodside).

You will conduct intake, provide HIV prevention education, and connect clients to medical and social services with a trauma-informed, non-judgmental approach. You will engage with TGNB+ individuals, PWID, and sex workers, helping with referrals, transportation, and retention in care.

Qualifications

• Minimum 2 years of experience in navigation, case management, or outreach.
• Experience working with people impacted by substance use, mental health conditions, and LGBTQ+ communities.
• Knowledge of harm reduction and trauma-informed care.
• Bilingual English/Spanish required.
• Strong communication and organizational skills.
• Ability to work independently and in a team.
• Proficiency in basic computer systems and electronic records.
• Driver’s license preferred, which must be in good standing.
• Residents of Queens neighborhoods are strongly encouraged to apply.
• Must be culturally competent and able to work with individuals from non-traditional backgrounds in terms of gender identity and sexuality.

Responsibilities

• Complete client intake, screening, and needs assessments.
• Provide education on HIV prevention, PrEP, PEP, ART, HIV treatment, STI and hepatitis services.
• Link clients to medical, behavioral health, harm reduction, and supportive services.
• Schedule appointments and provide reminders and follow-up.
• Assist with transportation and appointment attendance support.
• Conduct outreach and client engagement.
• Maintain ongoing contact with clients to support retention in care.
• Coordinate referrals and confirm linkages with providers.
• Assist with insurance and benefits navigation.
• Provide trauma-informed and culturally responsive services.
• Maintaining track of all referrals (internal and external).
• Attend meetings, supervision, and training.
• Work in office, community, and mobile settings.
• Participating in evening and weekend outreach as needed.
• Perform other duties as assigned by the Harm Reduction Supportive Services Program Coordinator and/or the Director of Harm Reduction.

Skills

Navigation experience

Case management

Outreach

LGBTQ+ communities

Harm reduction

Trauma-informed care

Bilingual English/Spanish

Job description

AIDS Center of Queens County, Inc. is seeking a full-time Care Navigator to support Harm Reduction programs across two Queens sites (Richmond Hill and Woodside).

You will conduct intake, provide HIV prevention education, and connect clients to medical and social services with a trauma-informed, non-judgmental approach. You will engage with TGNB+ individuals, PWID, and sex workers, helping with referrals, transportation, and retention in care.