Care Navigator

AIDS Center of Queens County, Inc.; New York (NY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Commuter benefits

Job summary

AIDS Center of Queens County, Inc. is seeking a full-time Care Navigator to support Harm Reduction programs across two Queens sites (Richmond Hill and Woodside).

You will conduct intake, provide HIV prevention education, and connect clients to medical and social services with a trauma-informed, non-judgmental approach. You will engage with TGNB+ individuals, PWID, and sex workers, helping with referrals, transportation, and retention in care.

Qualifications

• Minimum 2 years of experience in navigation, case management, or outreach.
• Experience working with people impacted by substance use, mental health conditions, and LGBTQ+ communities.
• Knowledge of harm reduction and trauma-informed care.
• Bilingual English/Spanish required.
• Strong communication and organizational skills.
• Ability to work independently and in a team.
• Proficiency in basic computer systems and electronic records.
• Driver’s license preferred, which must be in good standing.
• Residents of Queens neighborhoods are strongly encouraged to apply.
• Must be culturally competent and able to work with individuals from non-traditional backgrounds in terms of gender identity and sexuality.

Responsibilities

• Complete client intake, screening, and needs assessments.
• Provide education on HIV prevention, PrEP, PEP, ART, HIV treatment, STI and hepatitis services.
• Link clients to medical, behavioral health, harm reduction, and supportive services.
• Schedule appointments and provide reminders and follow-up.
• Assist with transportation and appointment attendance support.
• Conduct outreach and client engagement.
• Maintain ongoing contact with clients to support retention in care.
• Coordinate referrals and confirm linkages with providers.
• Assist with insurance and benefits navigation.
• Provide trauma-informed and culturally responsive services.
• Maintaining track of all referrals (internal and external).
• Attend meetings, supervision, and training.
• Work in office, community, and mobile settings.
• Participating in evening and weekend outreach as needed.
• Perform other duties as assigned by the Harm Reduction Supportive Services Program Coordinator and/or the Director of Harm Reduction.

Skills

Navigation experience

Case management

Outreach

LGBTQ+ communities

Harm reduction

Trauma-informed care

Bilingual English/Spanish

Job description

Company Overview

Since 1986, the AIDS Center of Queens County (ACQC) has grown to become the largest provider of HIV/AIDS services in the borough of Queens, serving over 10,000 clients and 30,000 community residents across three sites. Our mission is to enhance the quality of life for individuals and families living with or at risk for HIV/AIDS, Hepatitis C, and other chronic conditions. We are committed to providing comprehensive healthcare and social support services at no cost to our clients.

Position Summary

The Hook Up and Bridge (HUB) Program is designed to deliver holistic HIV prevention and care services while linking clients to supportive services. The program emphasizes client choice, wellness, and quality service provision, recognizing the importance of supportive services in overall health and well-being.

The Care Navigator supports ACQC’s Harm Reduction program by providing low-threshold harm reduction education, rapid testing, and referrals to support services. This role focuses on engagement and support of TGNBI+ (Transgender, Gender Non-Conforming, Non-Binary, and Intersex+) individuals, PWID (People Who Inject Drugs), and people who exchange money for sex. The STD Specialist serves as a trusted community presence and works to increase awareness of HIV prevention services, PrEP/PEP, harm reduction, mental health support, and other health resources.

Key Responsibilities

• Complete client intake, screening, and needs assessments
• Provide education on HIV prevention, PrEP, PEP, ART, HIV treatment, STI and hepatitis services
• Link clients to medical, behavioral health, harm reduction, and supportive services
• Schedule appointments and provide reminders and follow-up
• Assist with transportation and appointment attendance support
• Conduct outreach and client engagement
• Maintain ongoing contact with clients to support retention in care
• Coordinate referrals and confirm linkages with providers
• Assist with insurance and benefits navigation
• Provide trauma-informed and culturally responsive services
• Maintaining track of all referrals (internal and external).
• Attend meetings, supervision, and training
• Work in office, community, and mobile settings
• Participating in evening and weekend outreach as needed
• Perform other duties as assigned by the Harm Reduction Supportive Services Program Coordinator and/or the Director of Harm Reduction.

Qualifications Required

• Minimum 2 years of experience in navigation, case management, or outreach
• Experience working with people impacted by substance use, mental health conditions, and LGBTQ+ communities
• Knowledge of harm reduction and trauma-informed care
• Bilingual English/Spanish required
• Strong communication and organizational skills
• Ability to work independently and in a team
• Proficiency in basic computer systems and electronic records
• Driver’s license preferred, which must be in good standing.
• Residents of Queens neighborhoods are strongly encouraged to apply
• Must be culturally competent and able to work with individuals from non-traditional backgrounds in terms of gender identity and and sexuality. Must be able to convey sensitivity in a non-judgmental manner.

The HUB Care Navigator position is a full-time, non-exempt position, based at two sites: Richmond Hill, Queens, and Woodside, Queens.

This position offers an exciting opportunity to make a meaningful impact by engaging with vulnerable populations, promoting health education, and connecting individuals to essential services. ACQC offers rewarding work in a collegial environment, and comprehensive benefits, which include medical, dental, vision, retirement, paid time off, and commuter benefits.

ACQC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us to empower communities through impactful engagement and innovative outreach strategies that foster healthier lives for those most in need!

Qualifications Required

• Minimum 2 years of experience in navigation, case management, or outreach
• Experience working with people impacted by substance use, mental health conditions, and LGBTQ+ communities
• Knowledge of harm reduction and trauma-informed care
• Bilingual English/Spanish required
• Strong communication and organizational skills
• Ability to work independently and in a team
• Proficiency in basic computer systems and electronic records
• Driver’s license preferred, which must be in good standing.
• Residents of Queens neighborhoods are strongly encouraged to apply
• Must be culturally competent and able to work with individuals from non-traditional backgrounds in terms of gender identity and and sexuality. Must be able to convey sensitivity in a non-judgmental manner.