Care Navigator & Front Desk Concierge

Allscreens Nationwide Ltd; Kettering (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Weavers Medical in Kettering, OH is seeking a Care Navigator and Front Desk Receptionist to provide professional patient-facing service, manage appointments, and support clinical and administrative staff. You will guide patients to the right clinician using care navigation, apply empathetic communication, handle calls, registrations, payments, and ensure accurate records across two sites.

The role requires strict confidentiality, GDPR awareness, health and safety compliance, and collaboration

Qualifications

• Experience in front desk or patient-facing roles preferred.
• Understanding of GDPR and patient confidentiality.
• Ability to use medical record systems.

Responsibilities

• Provide a professional, friendly, and efficient service to patients in person or over the telephone.
• Utilise care navigation techniques to guide patients to the most appropriate clinician or service.
• Apply non-violent communication to ensure empathetic and respectful interactions.
• Process appointment requests, home visit requests, and telephone consultations accurately.
• Take and relay accurate messages to clinical and administrative staff.
• Manage incoming and outgoing correspondence, including post and emails.
• Update patient information on the clinical system following practice procedures.
• Initiate contact with patients, healthcare providers, and external agencies as appropriate.
• Maintain a clean and organized reception area and support fire safety procedures.
• Make appointments using care navigation and signpost patients to the right source of help.
• Greet patients and mark arrivals; advise on delays and late policies.
• Process new registrations and accept cash/card payments for non-NHS services.

Job description

Weavers Medical in Kettering, OH is seeking a Care Navigator and Front Desk Receptionist to provide professional patient-facing service, manage appointments, and support clinical and administrative staff. You will guide patients to the right clinician using care navigation, apply empathetic communication, handle calls, registrations, payments, and ensure accurate records across two sites.

The role requires strict confidentiality, GDPR awareness, health and safety compliance, and collaboration