Care Navigator & Family Support Coordinator

Mykidsunlimited; Searcy (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Miracle Kids Success Academy and Kids Unlimited Learning Academy seek a compassionate Patient Care Coordinator to join our team. You will help children access services, guide families through complex processes, and coordinate referrals with healthcare professionals to ensure coordinated, high-quality care.

In this role you will promote clinic services, maintain accurate records, assist with referrals and authorizations, and build partnerships with families and community providers to support each

Qualifications

• One year of successful experience in patient care coordination, healthcare administration, case management, social services, or a similar role is preferred.
• Equivalent combination of education and experience may be considered.
• Strong written, verbal, organizational, and interpersonal skills.
• Ability to maintain accurate records and manage multiple responsibilities and deadlines.
• Basic proficiency with electronic records, databases, word-processing programs, spreadsheets, email, and internet-based systems.
• Ability to understand and follow applicable policies, regulations, billing requirements, and documentation standards.

Responsibilities

• Coordinate referrals and enrollment with physicians, therapists, and other providers.
• Schedule evaluations and complete intake processes as appropriate.
• Complete prior-authorization packets for CHMS patients.
• Receive and process initial evaluations and reevaluation reports.
• Coordinate with families and providers throughout enrollment.
• Help families understand and complete paperwork.
• Maintain current CHMS prior authorizations and track approvals, denials, and extensions.
• Document evaluation-tracking information and develop Master Treatment Plans.
• Complete discharge documentation and six-month updates.
• Perform patient chart reviews to verify accuracy and compliance.
• Request missing documentation from team members and maintain records of all services.
• Complete progress notes in the required format for every billed service.
• Ensure progress notes align with diagnoses and goals, and maintain privacy.
• Coordinate care and services with clinical staff, audiology, family psychotherapy, and primary care providers.
• Lead Multidisciplinary Patient Reviews and communicate changes in home environments.
• Monitor daily well-being and identify needs for additional support or social intervention.

Skills

Advocacy

Communication

Organizational skills

Interpersonal skills

Attention to detail

Documentation

Job description

Miracle Kids Success Academy and Kids Unlimited Learning Academy seek a compassionate Patient Care Coordinator to join our team. You will help children access services, guide families through complex processes, and coordinate referrals with healthcare professionals to ensure coordinated, high-quality care.

In this role you will promote clinic services, maintain accurate records, assist with referrals and authorizations, and build partnerships with families and community providers to support each