Care Navigator: Behavioral Health & Care Coordination

Child & Family Services, Inc.; New Bedford (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Language differential

Job summary

Child & Family Services, Inc. in New Bedford, MA is seeking a Care Navigator to connect clients with behavioral health services, schedule intake, and coordinate care.

This full-time role requires supporting walk-in clients, completing screenings, and linking families to appropriate services across outpatient, school-based, and recovery supports. The Care Navigator will coordinate with health and behavioral health providers, advocate for clients, and engage in crisis interventions as needed.

Responsibilities

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Use collaborative documentation
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Job description

Child & Family Services, Inc. in New Bedford, MA is seeking a Care Navigator to connect clients with behavioral health services, schedule intake, and coordinate care.

This full-time role requires supporting walk-in clients, completing screenings, and linking families to appropriate services across outpatient, school-based, and recovery supports. The Care Navigator will coordinate with health and behavioral health providers, advocate for clients, and engage in crisis interventions as needed.