Care Navigator: Behavioral Health & Family Support

Child & Family Services, Inc; Fall River (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Tuition reimbursement

Paid time off

Career development

Job summary

Child & Family Services, Inc. is seeking a Care Navigator to connect clients with behavioral health services, including same- or next-day access, and to coordinate care across multiple settings in the Fall River area.

The role requires a Bachelor’s degree in a related field and at least one year of relevant experience; bilingual candidates are preferred to serve diverse communities. Responsibilities include intake scheduling, referrals, and crisis intervention as needed.

Qualifications

• Bachelor’s Degree level degree in Social Work, Sociology, Psychology or a related human services field.
• Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families.
• Bilingual individuals preferred to best support the needs of our clients and families within the community.

Responsibilities

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS
• Maintain record-keeping as required by CFS
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Skills

Interpersonal skills

Cultural sensitivity

Care coordination

Education

Bachelor's Degree in Social Work, Sociology, Psychology or related field

Job description

Child & Family Services, Inc. is seeking a Care Navigator to connect clients with behavioral health services, including same- or next-day access, and to coordinate care across multiple settings in the Fall River area.

The role requires a Bachelor’s degree in a related field and at least one year of relevant experience; bilingual candidates are preferred to serve diverse communities. Responsibilities include intake scheduling, referrals, and crisis intervention as needed.