Care Navigator/Administrator

NHS Scotland; New Mexico; On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave entitlement

Supportive team environment

Job summary

NHS Scotland is seeking a Care Navigator/Administrator for a part-time permanent role at Path House Medical Practice, Kirkcaldy. You will be the first point of contact for patients, handling high volumes of calls and guiding them to the right care and staff.

The role emphasizes empathy, confidentiality and professionalism in a busy clinical setting. The 25- or 30-hour weekly shifts run Monday to Friday with afternoon or morning blocks.

Qualifications

• Excellent telephone manner and customer service skills.
• Empathy, professionalism and discretion in a busy healthcare setting.
• Ability to communicate clearly and sensitively with patients and colleagues.
• Ability to learn and use clinical software and GP systems.

Responsibilities

• Answering and managing incoming patient calls.
• Booking, rearranging and cancelling appointments by phone using clinical software.
• Greeting and booking in patients at reception.
• Directing patients to the appropriate clinician or service.
• Processing repeat prescription requests.

Skills

Telephone communication

Customer service

Empathy

Professionalism

Discretion

Job description

CARE NAVIGATOR/ADMINISTRATOR Part-time Permanent- Two positions available Monday – Friday Path House Medical Practice, Kirkcaldy

Are you a confident communicator with excellent customer service skills and a passion for helping people? Path House Medical Practice is looking for an enthusiastic and motivated Care Navigator to join our friendly and supportive team. Serving approximately 17,300 patients, we are a busy, forward thinking practice committed to delivering high quality patient care.

About The Role

A Care Navigator is the vital first point of contact for patients accessing our services. Working in a fast paced environment you will help patients access the right care, from the right person, at the right time. Please note that a significant proportion of this role involves telephone work. Successful candidates will spend much of their working day answering a high volume of patient calls, assessing patients needs, booking appointments and ensuring patients are directed to the most appropriate member of the healthcare team. Applicants should be confident communicators with an excellent telephone manner and the ability to remain professional, compassionate and efficient in a busy environment. The role requires excellent communication skills, empathy, sound judgement and the ability to maintain strict confidentiality.

Key Responsibilities

• Answering and managing incoming patient calls
• Booking, rearranging and cancelling appointments over the phone using clinical software
• Greeting and booking in patients at reception
• Booking, rearranging and cancelling appointments using clinical software
• Assessing patient needs and signposting to the most appropriate clinician or service.
• Processing repeat prescription requests

About You

You will:

• Have an excellent telephone manner and strong customer service skills
• Enjoy communicating with people and be comfortable spending much of the day on the telephone
• Demonstrate empathy, professionalism and discretion
• Be able to work calmly and effectively in a busy environment
• Have good IT skills and the ability to learn specialist GP systems
• Work well both independently and as part of a team

Experience in a healthcare, reception, customer service or administrative role would be advantageous but is not essential.

Working Hours

25 hours a week The successful candidate will work 5 hours per day, Monday to Friday. Shifts will be scheduled between 13:00-18:00 and may vary according to service requirements.

30 hours a week The successful candidate will work 6 hours per day, Monday to Friday. Shifts will be scheduled between 0800-1400 and may vary according to service requirements.

What We Offer

• A supportive and friendly team environment
• NHS Pension Scheme
• Generous annual leave entitlement
• The opportunity to make a real difference to patient care within your local community

Informal Enquiries

Aimee Cooper [e-mail]

Closing Date: 9th October 2026

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.