Care Navigation Manager

Empath Health; West Palm Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

5+ weeks PTO

Career growth

Mission-driven team

Job summary

Trustbridge Hospice, part of Empath Health, seeks a Care Navigation Manager in West Palm Beach to lead intake for hospice referrals on a full-time, onsite basis. You will oversee a compassionate team, verify eligibility, and coordinate initial assessments with the admissions group.

Requirements include a Bachelor’s degree in a related field and 3+ years in hospice or healthcare intake, plus 1–2 years of supervision. Strong communication, organizational, and EHR skills are essential.

Qualifications

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting required.
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee scheduling of initial hospice visits, admissions assessments, and onboarding appointments with admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care.
• Maintain accurate records in the EHR and ensure HIPAA/regulatory compliance.
• Train and supervise intake staff to uphold high service standards.
• Identify barriers to timely admission and resolve issues impacting access to care.
• Develop and maintain standard operating procedures for intake process and QA.
• Generate reports on referral volume, conversion rates, response times, and KPIs.

Skills

Supervisory experience

Interpersonal communication

EHR systems

HIPAA/regulatory compliance

Organization

Problem solving

Microsoft Office

Customer service

Education

Bachelor’s degree in nursing, healthcare administration, social work, or related field

Tools

EHR systems

Microsoft Office

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Navigation Manager forour team in West Palm Beach.

This position is onsite. This full-time position works Monday through Friday, 11:00a.m – 7:30 p.m., supporting the Admissions teamand ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

The Care Navigation Manager is responsible for leading and coordinating the intake process for hospice referrals. This position ensures that referred patients and their families are compassionately guided through the referral and access process, including explaining hospice services, verifying eligibility, and scheduling initial assessments and admissions. The manager supervises care navigation staff and ensures that all inquiries and referrals are handled with sensitivity, efficiency, and in accordance with regulatory standards.

What you'll Do

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure the prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Ensure care navigation staff provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee the coordination and scheduling of initial hospice visits, admissions assessments, and other onboarding appointments in collaboration with the admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records and documentation in the electronic health record (EHR) system and ensure compliance with all HIPAA, Medicare, and state regulatory requirements.
• Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.
• Identify and address barriers to timely admission and proactively resolve issues impacting access to care.
• Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.
• Generate reports on referral volume, conversion rates, response times, and other key performance indicators.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting required
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

What You'll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.